I just did my first shop like this because it was heavily bonus. The shop instructions stated not to arrived 45 minutes after the store open or within 45 minutes of it closing. The location near me closes at 10PM. It's always crowded and busy. I live near one and timed it so I would arrive at exactly 9PM. I entered the washing machine department at 9:01PM. As I began my observation, I noticed there were no employees in the department but I kept browsing. I was looking at the washers, opening up the lid, pulling out the detergent slot, read specs and comparing it to others. I made contact and was in eyesight of 13 employees, none who offered any help or assistance.
After 10 minutes, I sought help and one of the employees paged an associate. After 5 minutes, I asked another associate for help, he stated it wasn't his department and he wasn't familiar with the washers. I waited 3 for minutes then when to look for an item to purchase to have my receipt. Then I went back to the section and waited some more. Another associate told me that they all went home for the day and to come back tomorrow.
I took two pictures of the machines, from different areas and Geo Verified. I did not get a business card or brochure. In hindsight, I should have went to customer service and asked for the manager's business card. After I got home, I looked at my receipt and noticed it's barely legible as the ink did not capture more than 70% of the info. I submitted the report this morning and explained in detail to my scheduler the receipt issue as well as what happened. I offered to reshop.