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First assignment with Informa & I'm confused

July 26, 2017 01:03PM
Yesterday Informa called me about an assignment. It normally pays $40 but she said she would double it at $80. I told her the only day I could do it would be the following day (today, Wednesday) because on Thursday morning I leave for vacation. She said ok, and I received an email from her stating "You can now view it on your page in Prophet."

I went to the Prophet site and the assignment is not there. I immediately wrote back to the person and have not had a response. I've never done a job for Informa...is this normal? Is there more than one site? If I don't hear back from her soon I'll have to cancel. I was hoping to do this assignment this morning so that I have time tonight to pack.
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More Discussions About Informa Research Services (All Companies)
July 26, 2017 01:14PM
Many of their schedulers and project managers are on Pacific time. That might be the issue here? That is usually the source of any communication issues that I have had, and I do a ton of their shops on the East Coast. Other than that, I would be surprised at a delay.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
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July 26, 2017 01:20PM
Thanks, walesmaven. Yes, I am on EST and they're in California. I emailed her back fairly quickly (5:15 her time) after speaking with her, but maybe she wasn't checking emails. I'll give it another few hours. I keep checking the site and still no assignment sad smiley
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July 26, 2017 02:22PM
If you are leaving for vacation will you be able to answer any questions they may have. I would not shop this unless you can be available. If you have never shopped for Informa, I would not shop. Chances are they will have questions, your not even sure who you are shopping for. Just my opinion!
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July 26, 2017 02:31PM
@shopper8 wrote:

If you are leaving for vacation will you be able to answer any questions they may have. I would not shop this unless you can be available. If you have never shopped for Informa, I would not shop. Chances are they will have questions, your not even sure who you are shopping for. Just my opinion!

I told the msc that I was going on vacation and the woman was fine with that. She was very sweet and even offered to upload docs for me. I will still have access to phone, computer and scanner while on vacation. The assignment sounds pretty clear cut, and I've been shopping for 8 years now, so I'm not too worried about the actual assignment. I just want the assignment to appear on my account as I'm pretty limited on my time today.
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