@Relly wrote:
I have not done many assignments with them, but on about 90% of my assignments I have had to submit a ticket for payment. Each time they respond stating there was a processing error, but I am paid soon thereafter. Due to the continuous processing errors on top of an already long payment wait, I do not perform many Sentry jobs.
@Rousseau wrote:
Anytime a MSC doesn't pay on time, one ought be concerned. Late payment points to several problematic realities.
Disorganization at the MSC is a possible cause, such is worrisome because it points to poor management and one must wonder if they are that bad it doing something so simple at paying the bills how can they possible serve their clients. More concerning, however, are to other conditions which late payments suggest. First, that the MSC does not care about its vendors; an entity that does not care about its vendors is just as likely to not care about its employees or its customers and may soon be off to the dust bin. Second, that the MSC is not only suffering from poor cash flow but has management that is not wise enough to have secured a bank line-of-credit to even out cash flow (or was deemed not credit worthy by the banks) and is not ethical enough to suspend payment to the MSCs management and owners before defaulting on responsibilities to microvendors.
Whatever the cause, whenever an MSC is past due in paying its shoppers, even by a few days, it ought offer heartfelt solid apologies. I have received none from Sentry. OP, have you?
edited to add politeness.
catgrannyof5, Yes I have everything set right with bill.com. Past payments from Sentry have flowed timely.
@Sentry Marketing wrote:
Of course, there could be other issues. For example, what if the OP did not actually complete a shop in May, 2017. What if a shopper submits inquiries before their payment is due? Does this count as "disorganization"?
What if a team member involved in the shopper payment process was on vacation, a day off or bereavement leave? What is someone simply made a mistake that had nothing to do with solvency? Hell, what if someone just made a mistake?
What would happen if MSCs adopted a similar attitude toward shoppers? For example, what if every request for clarification of a report was treated like as if a fraudulent report was submitted. My guess is that there would be a lengthy discussion on this forum about the lack of trust and respect shown to shoppers by MSCs.
@SoCalMama wrote:
@Sentry Marketing wrote:
Of course, there could be other issues. For example, what if the OP did not actually complete a shop in May, 2017. What if a shopper submits inquiries before their payment is due? Does this count as "disorganization"?
What if a team member involved in the shopper payment process was on vacation, a day off or bereavement leave? What is someone simply made a mistake that had nothing to do with solvency? Hell, what if someone just made a mistake?
What would happen if MSCs adopted a similar attitude toward shoppers? For example, what if every request for clarification of a report was treated like as if a fraudulent report was submitted. My guess is that there would be a lengthy discussion on this forum about the lack of trust and respect shown to shoppers by MSCs.
Why are 90% of Relly's payments requiring a ticket?
It seems that perhaps you should get out of the bill.com payment process. You're pretty much the only one that's using it that I know of. I work for well over 200 MSCs and out of all of those, you're the only one using it.
what about preggers? don't those women take like 2-3 months off of work?@LisaSTL wrote:
"What if a team member involved in the shopper payment process was on vacation, a day off or bereavement leave?"
I am always willing to accept mistakes are made and other assorted reasons for a delay here and there. Removing being gone because of a death, a vacation or day off is not among the acceptable reasons. Either bills are set up to be paid prior or another person in the company should be serving as back up. That is a fairly standard business practice.
curious how do u know op didn't complete shop if u don't know who op is?@Sentry Marketing wrote:
Since I don't know who Relly is, I cannot comment on the situation.
I can confirm the OP did not complete a shop for us in May, 2017.
There are several companies in the industry that use bill.com to pay shoppers. In fact, we are not entirely pleased with the way bill.com is integrated into our payment process so we are migrating to Paypal.
My larger point was about jumping to u
@Sentry Marketing wrote:
In fact, we are not entirely pleased with the way bill.com is integrated into our payment process so we are migrating to Paypal.
@LisaSTL wrote:
Was that so hard? Rather than spending time trying to out anonymous posters to blame them for every single problem, a simple admission there are issues with your payment processor goes a long way. It comes under the heading of "@#$%& happens."
@Sentry Marketing wrote:
In fact, we are not entirely pleased with the way bill.com is integrated into our payment process so we are migrating to Paypal.
@Sentry Marketing wrote:
Lisa - Are you ever going to stop beating the "trying to out anonymous posters" drum? It's more than a little tired after all these years. When someone uses a derivative of their email address as their user id, it doesn't take a special prosecutor to determine their identity. Why aren't you concerned with the accuracy of the information posted?
@isaiah58 wrote:
@Rousseau what qualifies you to make the statements and implied accusations that you touted? What research have you performed related to this specific company?
@foodluvr wrote:
Other MSCs use Bill.com. I know Confidential Consumer does too. I have done a bunch of shops from both Sentry and C.C. and have never had an issue being paid. I will agree I am not a fan of Bill.com and would prefer a different method.
[/quote]@Sentry Marketing wrote:
Of course, there could be other issues. For example, what if the OP did not actually complete a shop in May, 2017. What if a shopper submits inquiries before their payment is due? Does this count as "disorganization"?
What if a team member involved in the shopper payment process was on vacation, a day off or bereavement leave? What is someone simply made a mistake that had nothing to do with solvency? Heck, what if someone just made a mistake?
What would happen if MSCs adopted a similar attitude toward shoppers? For example, what if every request for clarification of a report was treated like as if a fraudulent report was submitted. My guess is that there would be a lengthy discussion on this forum about the lack of trust and respect shown to shoppers by MSCs. .
u r suggesting that clowns open msc? you'd be first in line to sign w/them right?@moosehoose wrote:
Whilst most people have a degree of professionalism. Judging from some of the posts, it can be said that a large number of posters just like complaining about things without taking responsibility. These clowns would be fired if they were employed by most organizations.
Instead of whining, get your acts together. Open your own mystery shopping businesses and start making real money.
Can't do that. Some of the ICs have a 2-year non-compete clause.@moosehoose wrote:
Instead of whining, get your acts together. Open your own mystery shopping businesses and start making real money.