Getting back money transfer fee from Intellishop

I did one of Intellishop's shops where one does a money transfer and than a few minutes later goes back to reverse it. In the past while shopping other locations I got back the $5 service fee as well, but for whatever reason it wasn't refunded to me this time. The guidelines make it clear that the shopper will get back any service fee not refunded, but my shopping log entry just shows the fee without any additional compensation. (The shop was quickly approved.) An email to my scheduler a few days ago has not yet been returned. I'm curious to hear from anyone who has gotten back the service fee how it was handled. Thanks!

Edited 1 time(s). Last edit at 08/29/2017 10:23PM by NinS.

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Let me refer you to a previous thread on this exact issue:

[www.mysteryshopforum.com]

I am dealing with a full refund of both money transferred and service charge. It's been nearly four months without reimbursement since I did the shop successfully. I have bypassed the scheduler now and have contacted the company directly. Hopefully that will bring resolution.
Good luck and keep us posted. I've enjoyed doing these shops but in the future will only accept them if the fee is so high that it would compensate for the seemingly high possibility of not getting a true refund as it promised in the guidelines.
I haven't done one in a while but when I did I never had a problem getting the service fee back. Most of the time they didn't even have to call to get it approved. Of course I just may have been lucky.
Ha, best of luck with that. I did a similar shop for Intellishop back in June, but the shop refused to reverse the transfer at the site. According to the guidelines I would be reimbursed for the lost money ($25) from the client. They were supposed to send a refund code. They did--and it was the same code as the original purchase code and therefore invalid. I've sent at least 10 emails and called twice and it's now been almost 3 months and intellishop still hasn't fixed the problem. That money is gone and I'll NEVER shop one of those jobs again.
Today I got a refund code. Actually, they sent two, perhaps because I had sent two emails. I went to a local WU and was told I needed to make a call with the code using an in-store phone, which took about two minutes. The first code didn't work, but the second did. So I will factor in the liklihood of an extra trip where determining whether I want to do these in the future. For the right price I would.
@liz688 wrote:

Ha, best of luck with that. I did a similar shop for Intellishop back in June, but the shop refused to reverse the transfer at the site. According to the guidelines I would be reimbursed for the lost money ($25) from the client. They were supposed to send a refund code. They did--and it was the same code as the original purchase code and therefore invalid. I've sent at least 10 emails and called twice and it's now been almost 3 months and intellishop still hasn't fixed the problem. That money is gone and I'll NEVER shop one of those jobs again.

liz, please be persistent. Send emails everyday if need be. I get that you don't and won't do them again but you need to get paid.
I finally got a call saying that I would be paid the money with this month's PayPal deposit. We shall see!
liz and OP, I did the shop in October a few years ago, and got my reimbursement the following January.

Needless to say, I don't do the shop anymore. Countless emails to the scheduler, and, at first he acted surprised that I wasn't reimbursed, then he just ignored me. Calling the company was useless. When I chalked it up as a loss, I was reimbursed.

I would work for Cirrus before doing this shop again.

"Life is a fight...FIGHT!"
Greenleaf
I was scheduled to do two of these shops one day. And that day someone posted questions like this. I was pretty broke and ended up flaking in the middle of the first shop because I had a feeling I wouldn't get my money back. Decided then and there I wouldn't try to do anymore of those shops. I was reading too many horror stories compared to the few that had had no issues.
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