What I said to you was that following up ( and for that matter tracking payments) on payments is part of being in business. As a mystery shopper you are, in fact, running your own small business. You should be afforded the respect of being a business owner and you conduct yourself accordingly.
The issue with vazquez22 is that of simply civility and professionalism. vazquez22 emailed me about the status of a payment that was overdue. I reviewed the situation, processed payment and thanked vazquez22 for their patience and understanding. vazquez22 chose to reply with a snarky remark at which point I thought it best for the shopper and Sentry to part ways.
I agree that shoppers should not have to chase payments. In that same spirit, MSC's should not have to chase assignments. On our team, it is our goal to treat shoppers in a pleasant, patient and professional manner at all times. We don't always hit the mark, but we are working toward improving as a company every day. In the small number of cases where a shopper decides to conduct themselves in a manner that is less than professional and polite, we will reply in a candid but respectful manner.
The good thing is that for the vast majority of our shoppers, communication is pleasant and we are able to work out most issues in a manner that satisfies both parties. Sadly, there are always exceptions to the rule and we usually part ways with these shoppers.
The world would be a better place if people were more patient and kind to each other.
@vazquez22 wrote:
Keep track. Ms. King told me I would receive payment 5 days ago and I am still waiting. The owner, Dave Agius, wrote back to me that late payments are part of the business so BEWARE.