Anyone receive a Sentry payment today?
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It is processed in steps. The invoice will first be posted. You will receive an email as advanced notice. There is a couple of days between the notice and bill.com activities releasing the funds.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson
When you get in debt you become a slave. - Andrew Jackson
It was sent to bill.com on Wednesday for me and then went to my bank account yesterday.
For some reason I knew this wasn't going to work right. I had to email them about setting up the bill.com account. I was sent a link to set it up but the email was vague as to what happens after setting up the account.
It would require me actually having to do a shop for them, LOL. I haven't found any shops worth doing with them in a long, long time.
I wasn't thrilled to do this shop but it was bonused so...
I have the invoice showing on my Sentry account, but nothing showing up on Bill.com, nor any emails.
@ErinHayden wrote:
I have the invoice showing on my Sentry account, but nothing showing up on Bill.com, nor any emails.
Same with me. I emailed the lady that sent me the info for bill.com.
I believe it doesn't come until the end of the month FOLLOWING the invoice date so for example, if the invoice date is 8/16, you won't get payment until the end of September. This is the main reason I don't like to do Sentry shops.
Right, I understand about the timing. The invoice is dated 7/16. I just heard from Sentry. Ms King said it's in line for processing and I should receive the email soon. It seems all is well.
They are extremely slow pay and usually take a follow up email ( 5 follow ups on my final shop for them)
It's been over 75 days for this shop. I don't think I'll be doing many for Sentry. I understood how long it would take but honestly there are so many shops that pay just as well and in a more timely manner.
@edawn True. It's not worth the time you wind up spending to chase the payment, when you could be searching for/doing other shops. And be prepared to be ignored after the 3rd follow up. They only paid me after I posted about it in the forum. And it was 90 days after the shop. The response I finally got was "We made a mistake and posted your payment on the wrong date." And that was the typical reply other shoppers posted they received. They are making the same "mistake" over a period of months with different shoppers? Almost sounds deliberate.
I have done several shops for Sentry. Basically they pay at the end of the month after the month they invoice you. So for example, I did a shop in June which was invoiced in July which was paid at the end of August. So basically I'm waiting 2 months to get paid. I don't mind waiting and I've never been told there was a mistake.
We don't ignore support requests. While we may not always meet our standard of a timely response, support tickets are triaged and assigned to the appropriate team member daily.
I made the mistake that resulted in some payments being delayed about 7 - 10 days. The error occurred when I returned to work after being out of the office due to the sudden passing of my father. My focus was not where it needed to be and I assigned the payments to process on the wrong day. Fortunately, the vast majority of the affected shoppers were understanding.
If you think the mistake was "deliberate", don't accept assignments for Sentry moving forward.
I made the mistake that resulted in some payments being delayed about 7 - 10 days. The error occurred when I returned to work after being out of the office due to the sudden passing of my father. My focus was not where it needed to be and I assigned the payments to process on the wrong day. Fortunately, the vast majority of the affected shoppers were understanding.
If you think the mistake was "deliberate", don't accept assignments for Sentry moving forward.
My deepest sympathies on the loss of your father.@Sentry Marketing wrote:
The error occurred when I returned to work after being out of the office due to the sudden passing of my father.
Edited 1 time(s). Last edit at 09/02/2017 03:27PM by guysmom.
@Sentry Marketing wrote:
I made the mistake that resulted in some payments being delayed about 7 - 10 days.
I would hardly say taking 90 days to pay me the result of a payment being delayed 7-10 days. And yes, my support tickets were ignored. I received 2 responses that promised payment in 2 days, After that, 4 ticket responses said the very same thing but no result. I could tell they were automated responses because they all had the very same grammatical error in them. Which to me equals delaying payment on purpose. As you know from other threads, I'm not the only one who has received a payment this late.
I made the mistake that resulted in some payments being delayed about 7 - 10 days.
I would hardly say taking 90 days to pay me the result of a payment being delayed 7-10 days. And yes, my support tickets were ignored. I received 2 responses that promised payment in 2 days, After that, 4 ticket responses said the very same thing but no result. I could tell they were automated responses because they all had the very same grammatical error in them. Which to me equals delaying payment on purpose. As you know from other threads, I'm not the only one who has received a payment this late.
I'm still waiting for payment from May...
Donna
You may want to review the ticket to refresh your recollection. You emailed us on 8/2 and Carolyn responded on 8/2. Carolyn found that you should have been paid on 7/31 but the payment did not process. She retrieved the issue and assigned the ticket to me for processing.
I updated the ticket on 8/7 which was the same day I processed payment. Unfortunately, I made a mistake and the processing date was set for 8/22 instead of 8/9. When you inquired about payment on 8/15, I discovered the error and updated the ticket with the information on 8/16. I've already explained the circumstances around the mistake I made.
You're entitled to your opinion about us delaying payment on purpose, however. it's simply not true.
You may want to review the ticket to refresh your recollection. You emailed us on 8/2 and Carolyn responded on 8/2. Carolyn found that you should have been paid on 7/31 but the payment did not process. She retrieved the issue and assigned the ticket to me for processing.
I updated the ticket on 8/7 which was the same day I processed payment. Unfortunately, I made a mistake and the processing date was set for 8/22 instead of 8/9. When you inquired about payment on 8/15, I discovered the error and updated the ticket with the information on 8/16. I've already explained the circumstances around the mistake I made.
You're entitled to your opinion about us delaying payment on purpose, however. it's simply not true.
@Donna5783 wrote:
@Sentry Marketing wrote:
I made the mistake that resulted in some payments being delayed about 7 - 10 days.
I would hardly say taking 90 days to pay me the result of a payment being delayed 7-10 days. And yes, my support tickets were ignored. I received 2 responses that promised payment in 2 days, After that, 4 ticket responses said the very same thing but no result. I could tell they were automated responses because they all had the very same grammatical error in them. Which to me equals delaying payment on purpose. As you know from other threads, I'm not the only one who has received a payment this late.
Payment for all May assignments has been processed. If you are waiting on payment, please email help@sentrymarketing.com for assistance.
@Iamme wrote:
I'm still waiting for payment from May...
I've reviewed it, and wish I hadn't. It's so disheartening to see "Your payment has processed" in 4 different emails over a span of 3 weeks and not receive payment for 90 days. Each email said the payment would be there 2 days after it processes. Thanks for trying to explain, but my recollection is fine. I hope the other MS's who are now saying they have not been paid on time will receive what you owe them.
quote="Sentry Marketing"]
Donna
You may want to review the ticket to refresh your recollection. You emailed us on 8/2 and Carolyn responded on 8/2. Carolyn found that you should have been paid on 7/31 but the payment did not process. She retrieved the issue and assigned the ticket to me for processing.
I updated the ticket on 8/7 which was the same day I processed payment. Unfortunately, I made a mistake and the processing date was set for 8/22 instead of 8/9. When you inquired about payment on 8/15, I discovered the error and updated the ticket with the information on 8/16. I've already explained the circumstances around the mistake I made.
You're entitled to your opinion about us delaying payment on purpose, however. it's simply not true.
quote="Sentry Marketing"]
Donna
You may want to review the ticket to refresh your recollection. You emailed us on 8/2 and Carolyn responded on 8/2. Carolyn found that you should have been paid on 7/31 but the payment did not process. She retrieved the issue and assigned the ticket to me for processing.
I updated the ticket on 8/7 which was the same day I processed payment. Unfortunately, I made a mistake and the processing date was set for 8/22 instead of 8/9. When you inquired about payment on 8/15, I discovered the error and updated the ticket with the information on 8/16. I've already explained the circumstances around the mistake I made.
You're entitled to your opinion about us delaying payment on purpose, however. it's simply not true.
[/quote]@Donna5783 wrote:
@Sentry Marketing wrote:
I made the mistake that resulted in some payments being delayed about 7 - 10 days.
I would hardly say taking 90 days to pay me the result of a payment being delayed 7-10 days. And yes, my support tickets were ignored. I received 2 responses that promised payment in 2 days, After that, 4 ticket responses said the very same thing but no result. I could tell they were automated responses because they all had the very same grammatical error in them. Which to me equals delaying payment on purpose. As you know from other threads, I'm not the only one who has received a payment this late.
So a mid-June shop invoiced in mid-July will be paid at the end of August? Or September?
Donna has every right to be frustrated that she was paid late. She is also entitled to her opinion that we intentionally paid her late.
One of the realities of running your own business is that mistakes of all kind are going to be made. In this case, a technical issue followed by a human error caused Donna to be paid about 20 days late. During that time, our team responded to each inquiry, sometimes with a canned response, as we worked toward resolution.
I acknowledged and apologized for the issues, including explaining the reason behind my lack of focus. To question that by stating that we intentionally paid her late is repugnant.
One of the realities of running your own business is that mistakes of all kind are going to be made. In this case, a technical issue followed by a human error caused Donna to be paid about 20 days late. During that time, our team responded to each inquiry, sometimes with a canned response, as we worked toward resolution.
I acknowledged and apologized for the issues, including explaining the reason behind my lack of focus. To question that by stating that we intentionally paid her late is repugnant.
@Sentry Marketing wrote:
Donna has every right to be frustrated that she was paid late. She is also entitled to her opinion that we intentionally paid her late.
One of the realities of running your own business is that mistakes of all kind are going to be made. In this case, a technical issue followed by a human error caused Donna to be paid about 20 days late. During that time, our team responded to each inquiry, sometimes with a canned response, as we worked toward resolution.
I acknowledged and apologized for the issues, including explaining the reason behind my lack of focus. To question that by stating that we intentionally paid her late is repugnant.
@Sentry Marketing If it is truly not the case that you intentionally pay late, may I make a suggestion that you word your canned responses differently? When your response says "Your payment has been processed, please allow two business days for confirmation.", it is vague. It leaves the MS to think the payment has been completed, and they only need to wait 2 days for it to hit their account. After receiving 4 responses exactly like this with no money showing up is what led me to believe it was an intentional delay. Other postings have also said it took them 4 or 5 support tickets to receive payment, so I'm concluding they were reading the response the same way, and they kept sending tickets. The canned response leaves out the amount of time it takes for the payment to actually be processed by bill.com (don't know how long that takes) and that processing is not fully completed on the day of the response. Look back on my ticket responses, it took 5 days from the time the response said the payment was processed until I actually received it. It would be good if you could account for that amount of time in the response.
@marg704 wrote:
So a mid-June shop invoiced in mid-July will be paid at the end of August? Or September?
My experience has been from 70 to 90 days from submission to money received. A mid-June shop might have been paid by now or still have a couple of weeks to go. My internal alarm went off around 90 days from completion.
Sentry has always paid me. They have accepted reports with minor issues and allowed the client to decide if they were acceptable, something very few other MSCs are willing to do. Dave has also listened to our concerns and keeps trying to improve his company.
Dave is passionate about this industry, otherwise he wouldn't bother to openly communicate here. I read and understood the payment policy before I applied for opportunities with Sentry.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson
When you get in debt you become a slave. - Andrew Jackson
Donna
In reviewing the ticket you submitted, I found that there were two responses indicating payment had been processed by bill.com, not four response as you have written. On 8/16, I wrote you that the payment had been scheduled for 8/17 and asked you to check your bill.com on 8/19. In fact, the payment posted on 8/18.
While I appreciate your suggestion, I find your continued insistence that we paid you late on purpose to be more than a little offensive, particularly as I have explained the circumstances surrounding my lack of focus.
Dave
In reviewing the ticket you submitted, I found that there were two responses indicating payment had been processed by bill.com, not four response as you have written. On 8/16, I wrote you that the payment had been scheduled for 8/17 and asked you to check your bill.com on 8/19. In fact, the payment posted on 8/18.
While I appreciate your suggestion, I find your continued insistence that we paid you late on purpose to be more than a little offensive, particularly as I have explained the circumstances surrounding my lack of focus.
Dave
@Donna5783 wrote:
Edited 1 time(s). Last edit at 09/04/2017 03:10AM by Sentry Marketing.
@Sentry Marketing wrote:
Donna
In reviewing the ticket you submitted, I found that there were two responses indicating payment had been processed by bill.com, not four response as you have written. On 8/16, I wrote you that the payment had been scheduled for 8/17 and asked you to check your bill.com on 8/19. In fact, the payment posted on 8/18.
While I appreciate your suggestion, I find your continued insistence that we paid you late on purpose to be more than a little offensive, particularly as I have explained the circumstances surrounding my lack of focus.
I've said everything I am going to about your situation and won't be commenting further.
Dave
Oh my. You conveniently skipped over 2 other responses I received that said payment was made. There were 4 responses. The dates were 8/2, 8/7, 8/12, 8/16.
Donna,
Four responses to your ticket(s)? What about the initial automated email when the payment is first generated? It's been a while for me, is there a second one a couple of days later when bill.com has completed the process?
Four responses to your ticket(s)? What about the initial automated email when the payment is first generated? It's been a while for me, is there a second one a couple of days later when bill.com has completed the process?
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson
When you get in debt you become a slave. - Andrew Jackson
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