Donna

You wrote that it was disheartening to see "Your payment has been processed" in four tickets. Clearly, you are referring the canned response we use after payment has been processed. While you received four responses to your inquiry, only two were the canned response.

My greater point is that your assertion that we intentionally paid you late is meritless and insulting. If a MSC treated you with the same level of suspicion and disrespect, my guess is that you would be very unhappy and not shop for them any longer. The same goes for our company.

@isaiah58 wrote:

Donna,

Four responses to your ticket(s)? What about the initial automated email when the payment is first generated? It's been a while for me, is there a second one a couple of days later when bill.com has completed the process?

At least you got a reply.... I have yet to get one and I haven't been paid for my July invoice either. I don't know what their issue is. They used to be slow but regular and consistent. This is now the second month in a row I have had to contact them about payment.. Did you get paid yet?

I got paid. I think it was 9/6.

Could you check on my payment please? I did a May shop and have sent a support ticket, but still don't have any information

They will pay you late. I am currently waiting for payment for a report submitted in August. I should have been paid 11 days ago. When I wrote to the owner, Dave Agius, he responded condescendingly that late payments are part of the business. What business promotes late payment to employees?!

Not worth the $7.50 I was pad for the work.

Not surprsing at all. Email Dave Agius (dave@sentrymarketing.com), the owner, who will respond condescendingly that late payments are part of the business.

Keep track. Ms. King told me I would receive payment 5 days ago and I am still waiting. The owner, Dave Agius, wrote back to me that late payments are part of the business so BEWARE.

What I said to you was that following up ( and for that matter tracking payments) on payments is part of being in business. As a mystery shopper you are, in fact, running your own small business. You should be afforded the respect of being a business owner and you conduct yourself accordingly.

The issue with vazquez22 is that of simply civility and professionalism. vazquez22 emailed me about the status of a payment that was overdue. I reviewed the situation, processed payment and thanked vazquez22 for their patience and understanding. vazquez22 chose to reply with a snarky remark at which point I thought it best for the shopper and Sentry to part ways.

I agree that shoppers should not have to chase payments. In that same spirit, MSC's should not have to chase assignments. On our team, it is our goal to treat shoppers in a pleasant, patient and professional manner at all times. We don't always hit the mark, but we are working toward improving as a company every day. In the small number of cases where a shopper decides to conduct themselves in a manner that is less than professional and polite, we will reply in a candid but respectful manner.

The good thing is that for the vast majority of our shoppers, communication is pleasant and we are able to work out most issues in a manner that satisfies both parties. Sadly, there are always exceptions to the rule and we usually part ways with these shoppers.

The world would be a better place if people were more patient and kind to each other.

@vazquez22 wrote:

Keep track. Ms. King told me I would receive payment 5 days ago and I am still waiting. The owner, Dave Agius, wrote back to me that late payments are part of the business so BEWARE.