I didn't get mine either. IT was supposed to be sent out on Sept 25th. I emailed them and they said the same thing. wait 30 days) I was about to email again and then I checked( they also posted this on their website). This is what the email said.
As posted on our website, we had a printing error for a small batch of the August reimbursement checks. You will be sent a replacement check today. Please note that this is a REPRINTED check with the SAME check number. If you wind up receiving 2 checks in the mail, you can only deposit 1 of them. If you deposit both checks you will receive a returned banking fee, which ACL will not reimburse you for.
So, not sure if the error was the name/address or what because I know I never received the check. Its close to 400 bucks too.