Source: Market Force FAQ@ wrote:
Inaccurate Reporting
LAST UPDATED: OCT 11, 2015 09:23AM EDT
Reviewing the Summary page before you submit each report makes it easy to see your report entries and allow you to correct any errors before you submit your report.
If you do submit a report with any incorrect data, please e-mail helpdesk@marketforce.com right away with details of the error, including the Assignment ID, report question, and the correction to be made.
Keep in mind that if a shop has already been invalidated, we are not always able to correct the report to approve the shop. This is the case even if a shop receipt shows the shop was done correctly. Reports MUST contain accurate information (including the reporting of any receipt errors).
@Tarantado wrote:
It could have been saved, if they were informed before it was invalidated:
@ wrote:
Inaccurate Reporting
LAST UPDATED: OCT 11, 2015 09:23AM EDT
Reviewing the Summary page before you submit each report makes it easy to see your report entries and allow you to correct any errors before you submit your report.
Source: Market Force FAQ
I don't think the pictures show up in the review.
That's the same answer they gave me when I uploaded the wrong picture.
OP don't complain to mention that you came to the boards to ask the question, that's how I got suspended by them. I mentioned the forums.
@giannarama wrote:
I just recently had a shop invalidated by MF as well -- not for photo problems but because I stopped one shop at 2:31 PM, walked a few dozen yards down the mall and started my next shop in the same minute.
They absolutely require time IN BETWEEN shops. I asked how much, and the editor replied that there needed to be a minimum of 1 minute, but they prefer 5 or more. Of course, this is not in the guidelines anywhere..
@mom2fussbudgets wrote:
They were the same receipt; the error was mine. I use a scanner for my receipts. I was not trying to pat myself on the back, I was merely trying to explain the situation: that I am a reliable shopper and not one usually prone to mistakes. I just think it's odd that they would rather invalidate a shop than let me fix an error. Especially since it would be such simple fix. They clearly would, though, so like I said, I will be more careful in the future.
@Tarantado wrote:
We don't know what their system's like though. Imagine placing an order on Amazon. Once an order's been placed and is being processed and packaged at the factory, there's a reason why I can't just call Amazon customer service and demand them to change or cancel my order after a certain time, right? Same thing might be the case for a huge MSC in operations like Market Force. Once, the reports being processed, it becomes a major hassle and even difficult to change things on the report once it's been processed.
I get it; for many other MSC's, there's a lot more leniency to this. But not all MSC's are equal and I've always seen Market Force as a mystery shopping 'factory' rather than a personable company to its shoppers.
@roflwofl wrote:
Exactly. Even more, the mystery shopper is not the customer. We mystery shoppers are independent contractors in business for ourselves. In this instance, Market Force is the customer.
Let's say you went to a store and bought a new sweater and they accidentally scanned the wrong thing and charged you $10 less. You paid it without noticing, they bagged the item, and you drove home. The next day, the store telephones you and says "We scanned the wrong item and you owe us money. You need to bring the item back and let us re-scan it and collect an additional $10 plus tax." How would you feel? How much time would it take for you to drive back to the store, wait for service, and help the store correct its error? Would you feel, as the customer, that it was your problem that the business made a mistake and you did not notice until the transaction had been processed? Would you feel that the store should take responsibility for its error? Why should it cost the customer more time and money and aggravation because the store made a mistake and didn't realize it until the transaction was complete?
@Tarantado wrote:
The only exception will be banks if they mistakenly deposited money that was not yours, but that's a whole different argument lol.