I paid for the same service on my Toshiba Laptop with my cat got on my keyboard while I was out. He was not able to fix it and I still ended up buying another computer. If you do one of these shops remember a couple of things. One, he probably won't be able to fix anything that's broken or malfunctioning by remote access. Two, you are paying someone to put an antivirus on your computer and run it, (you can do this yourself). If you catch a virus and cannot operate your computer at all, guess what? You will probably have to have someone, like at Best Buy's Geek Squad, uninstall your motherboard and retrieve your files from another device. Why pay twice? Even if you get the money back for the shop you will have to wait for that part of your money, and still be out the cost of fixing it.