Service Sense - Issue Resolved

Ok, I just log in at their sassieshop.com/2servicesense website without any problems. I used firefox to log in. Perhaps it is the increase internet traffic with people trying to find some online deals pre-black fridays.

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@catgrannyof5 wrote:

Ok, I just log in at their sassieshop.com/2servicesense website without any problems. I used firefox to log in. Perhaps it is the increase internet traffic with people trying to find some online deals pre-black fridays.

No none of that. The OP was trying to login with the Company’s URL rather than the Sassie link.
Wow, so the OP was not using the Sassie site which is the only way to get the guidelines and report the shop. The Sassie site is working. Maybe someone in charge can end this thread since the subject line is incorrect and the responses have sideways?

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson
It appears the OP was trying to log into the Service Sense company site where there is a link to report shops. That link takes you to the Sassie reporting system. I believe most of us would bookmark the Sassie site rather than take the extra steps of going to the company site first. The Sassie site was working all along. The company site was down for a while but is up now.
Imagine:

I emailed Q and the email returned as undeliverable. I then went to a forum where many friends and acquaintances of Q visited and started a thread entitled, "Is Q dead?" After several people responded that Q was very much alive and then Q himself/herself posted that he/she was alive, and after I publicly acknowledged that Q was indeed alive, I didn't change the title of the thread. Meanwhile, visitors to the forum who didn't bother to read all the posts in the thread wondered if Q was dead. Other visitors wasted time going through all the posts, only to find that Q was alive.

Please change the title of this thread. It's the responsible and decent thing to do.
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@kenasch wrote:

It appears the OP was trying to log into the Service Sense company site where there is a link to report shops. That link takes you to the Sassie reporting system. I believe most of us would bookmark the Sassie site rather than take the extra steps of going to the company site first. The Sassie site was working all along. The company site was down for a while but is up now.
Honestly, though I have bookmarked items in the past, it never occurred to me to bookmark the Sassie site and I will do this going forward - Thank You for the tip. Appreciate it I do.
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To whoever moderates here - I am wondering if this entire topic can be deleted? It seems as if this thread has gone sideways and such was not my intention. I honestly did believe Service Sense might have been out of business.....and I did not intend to cause controversy through this thread/my posts regarding this topic. The site is indeed up and running and I was just able to input my report from earlier this week.
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@gotshops wrote:

Imagine:

I emailed Q and the email returned as undeliverable. I then went to a forum where many friends and acquaintances of Q visited and started a thread entitled, "Is Q dead?" After several people responded that Q was very much alive and then Q himself/herself posted that he/she was alive, and after I publicly acknowledged that Q was indeed alive, I didn't change the title of the thread. Meanwhile, visitors to the forum who didn't bother to read all the posts in the thread wondered if Q was dead. Other visitors wasted time going through all the posts, only to find that Q was alive.

Please change the title of this thread. It's the responsible and decent thing to do.
I have instead chosen to ask if the thread can just be deleted as it seems to have gone sideways and it is true that Service Sense is indeed still in business.
Change the subject of the thread to say resolved, fixed or whatever. It may not be deleted but at least it will show that your problem has been fixed.
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@wrosie wrote:

Change the subject of the thread to say resolved, fixed or whatever. It may not be deleted but at least it will show that your problem has been fixed.
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@squireparty wrote:

@wrosie wrote:

Change the subject of the thread to say resolved, fixed or whatever. It may not be deleted but at least it will show that your problem has been fixed.
I find this entire situation depressing. I merely raised a concern regarding not being able to input a shop due to factors beyond my control - that was my only agenda for my original post. Now I find myself in a situation where I believe the owner of this MSC - who to give credit to has been decent and professional to deal with and to whom I have nothing against - wants me to remove this thread period and I have no idea as to how to do so. So I fail there. And then there are forum members who wish me to update the thread subject line to show that there has been resolution to this issue - which sounds fair and I don't have any problem with this - but I just tried to edit the subject line and it did not take. My attempt at revising the subject line left me with the same subject line as before. I wish I'd never brought this issue up to being with as I've been mystery shopping on the side for several years with minimal issues and I've always been able to input my reports until the other day. What frustrates me is that it seems, at least to me, that there is a real expectation of very high computer literacy here on this forum and I don't have that to offer, not even to change the subject line of this thread as I'd really like to to be fair. I have asked for a moderator to delete the entire thread but as of this moment such has not happened. I don't know what to do but to walk away at this point......I can't provide the level of computer literacy that seems to be expected so I am therefore unable to effect any of the changes requested of me....what would other forum members do at this point, given my lack of computer literacy? I'm not here to create controversy and I'm not here to feel inadequate.....perhaps it is best for all that I just leave, pleasantly and politely with no hard feelings. At any rate.....happy shopping to one and all. And for whatever it's worth, Service Sense remains in business and this issue has indeed been resolved. And if I do end up leaving the forum, thanks to those of you, here and no longer members, who have helped me and given me advice in the past...

Edited 1 time(s). Last edit at 11/24/2017 08:03PM by squireparty.
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Just tried again to edit the subject line of this thread.....it didn't work. Very depressing.
SP, please don't be disheartened and don't quit posting here. No one holds you to any atandards other than remaining polite (which you are). Did you try reporting to a mod directly? You can do that by clicking on the exclamation point under your post. Better yet, PM JacobJ. He is the forum owner.
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@JASFLALMT wrote:

SP, please don't be disheartened and don't quit posting here. No one holds you to any atandards other than remaining polite (which you are). Did you try reporting to a mod directly? You can do that by clicking on the exclamation point under your post. Better yet, PM JacobJ. He is the forum owner.
I just wanted to say Thank You (Thank You) for your kindness here. I did click on the exclamation point (thanks for this tip too as I did not know this, either) and was able to send a message to whoever moderates here and although they did not delete the thread as I asked for, they did update the subject line which a few forum members had asked for. Going forward, I will be extremely careful of what I post here as this incident really has me spooked. But there's also good here and I am aware of that, and once again, Thank You for your kindness.
No need to thank me and I wouldn't worry too much about what you post, you're fine. You should see some of the stuff I've posted!!! Talk about catching some grief!!!! But, I've not always been as polite as you and have been known to be quite blunt. And it's hard to tell sometimes, but mostly people are just trying to help and don't mean to be be overly harsh or critical. When you can't hear the tone of voice and can't see facial expressions it's easy to misinterpret words..
It's now February 2018, and as of today's date servicesense.com is still not operational. The same error message appears. Researchers and evaluatiors are not being paid to run the website. They should be able to log in successfully at servicesense.com. They are spending extra uncompensated time trying to figure out IT issues. That should not be happening. It is the responsibility of the webmaster to keep the site operating without fail. That's why they call them webmasters. Having to email additional people, figure out work arounds, and so on should not be a part of the process, and if it is, it should be compensated. It should not become an evaluator's full-time job to dig through secondary links to the site. The landing page is servicesense.com. Not, ring-around-the-rosy with Sassie.com.
@Rousseau wrote:

It really is amazing to jump to the conclusion that a firm may have gone out of business based solely on an unavailable website. OP, did you bother to e-mail the company, telephone it, research any public records? Yes, firms fail. But you have pointed to nothing to suggest that Service Sense did or even might have. Which is odd from a MSer. Really, what firm would want to engage the services of those so quickly to conclude something based on one really little scrap of data?

There could be any number of reasons a website is down. When it is a prolonged problem over months and not merely hours or a day, one might wonder if the the company went out of business. It was a question, not a conclusion. Other possible explanations might be that there is interference with the ordinary course of business, intentional sabatoging of a website by competitors, website cloning, redirect links to cloned pages, or a whole laundry list of malicious, deceptive, and thieving cyber misbehavior no one wants to contemplate, but you can easily find on your local District Attorney's website, which by the way never appears to suffer any outages. Maybe Service Sense should ask the DA for a referral to his web host and security provider.
@LisaSTL wrote:

[www.sassieshop.com]

Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

True. Grandpa said something similar to our family. His advice was, "Never fight with a pig. The pig likes it and you'll only get dirty." My own rendition is, "Never fight to work with a pig. Never wallow with one in its deceit or belligerance. There is always something better for you down the road. Spend your energy getting there and let pigs wallow in their own mire."
@squireparty wrote:

@LisaSTL wrote:

Have you tried a different browser or any of things JAS suggested? I just registered with the company using Chrome and am negotiating the site right now.
I've been using Chrome the whole time I've encountered this issue but I will try Firefox right now and this if this makes a difference. Came back to add - nope. Still getting the Service Unavailable message from Firefox. It's not that big a deal, really. Worst case scenario is that I don't get reimbursed and I don't get the $13 payment for the shop and I'm out of some time. I just came back from three weeks in Bangkok and six days in Hong Kong and a very interesting two days in Yangon, Myanmar. Point is that I have had some exposure to Buddhism and working on destressing my life and I've finally learned here - the worst that can happen is that I walk away. At least I've still had the good meal and no real harm has been done.......and my blood pressure has not risen and I have not gotten into that ugly personality so many Americans (and other Westerners, too, to be fair) adopt in a bid to survive. To wind up, this is no big deal, really. I was just asking a question in my original post and was fully ready to calmly walk away with a small loss. Life will not end.

I was with you until you reached the Westerner comment because I believe in attacking a problem and not attacking people. Effective philosophy is "Let's trouble shoot the problem so everyone can be successful and we can improve processes." In other words, find out what is causing it and fix it whether it's a technical problem, scammers, economic hardships, or interference from a foreign or alien source, aka internet invasion.

I don't agree with the generallization about Westerners, and I have to disagree that no real harm is being done if people are not paid for their honest and hard work. It is a harm. And It should stop no matter what the level of the loss large or small. Many who do this work can not afford to lose compensation or time to any of those factors. That's the bottom line.

Unfortunately one of the problems with this kind of research is so few people in scheduling, editing, and admin in so called "mystery shopping" companies are willing to deal honestly and directly with an identified problem, or even a question. You can count the number of competent, honest players out of hundreds in the field on two hands. Most of them wish to deny or hide problems, shift their responsibility, blame the field staff, and walk away with someone else's bread and butter without accounting.

Many don't have the skills to run a company, or even to perform their job descriptions as schedulers, editors, or admins. Many don't want a level playing field when it comes to the front line work that real-world researchers do with boots on the ground. They want to ocntrol and dictate, not work as a team. It's worse than the Bad News Bears. It's the Bad News Surveyers who can't communicate or coordinate, or catch the fly ball. So it's more of a piranah tank than a team or an organizational psychology. It is piggish behavior and it is a form of anonymous cyber-power tripping because they have the power buttons, your money, your time, and your work product. They have people telling them they can schedule and edit and take your assignments or your work product as they please. You are not sitting face-to-face with anyone who is a scammer or a cheat, and they or third parites could be across the country or across the globe.

Once you hit the send button, you can't call it back. It's a wing and prayer that parties on the other end are honest, decent people who meet their obligations reliably. When there is a problem, they have you enrolled in a Mega-View tracking system in Sassie's "Plus Platform" and can attempt to cut you off across the platform by your email address or other identifiers for calling them out on their ugly dishonest or irresponsible behavior in denying compensation to researchers for their time and expense, and slandering or libeling their reputation. Or so they think.

Eventually there is a true accounting, but now they think they can yank your chain and get away with it or threaten you and your next of kin if you speak out or pursue remedy and resolution. That's the bully for you. That's the anonymous internet aggression. Blame the blameless and try to whammy your associations. That's why they "phish" for so much personal information. The sad fact is most of the time, their cowardly bash-and-dominate society couldn't communicate effectively to solve a problem to save their souls. Sociopaths with computer technology in hand is just an extension.

Things don't work that way in an honest society, a fair society, or among competent, good-faith actors in a successful operation.

What has been widely acknowledged here is not nice to those, as you have mentioned, who are working 20 hours a day and frazzled trying to earn a living wage on below-minimum-wage offerings from those dodging fair labor practice, labor law generally, and ducking social conscience while they cause impoverishment.

It's ironic because dominance and greed-based actions and deceptive practices to effect gain cause impoverishment. They cause break down of trust, of effective communication, and destroy potentially successful relationships. Their actions cause a hostile and paranoid work environment. Their exploitative beahvior is their own death knell. It is bad-faith actors who then tend to be the ones who complain the most about the very poverty they have engendered. They create downward spiraling economics and can't figure out they're the ones who are doing it. Undercutting causes a downward spiral. Dodging minimum wage and refusing to pay living wage causes a downward spiral. You pay less, people spend less. People spend less, you earn less. You earn less, you handicap your own margins and it goes around and around on the downward momentum. They would soon have everyone living the peasant life off of the land, or selling them a bill of goods for an unreal existence where everyone lives in imaginary mansions of thought like good little unreal soldiers of the immaterial world. No one wants that kind of undue influence by alien and foreign bad faith actors or domestic ones for that matter.

You mention foreign attitudes. "Those Americans who built with their blood, sweat and tears should not have so much," does not really ring true. The same dirt, green grass, sun and water are just about everywhere on every continent. If they're not where you are, you can get to viable areas easily on every major continent on the globe. Everyone can nail two boards together, lay bricks and mortar, and plant a garden to be successful where they stand if they wish to be builders and not destroyers of others rights, privileges, and possessions. Yet there are those who would invade, illegal aliens, domination addicts, competition junkies, warmongering types, who work harder to steal than to build within their own boundaries and borders.

Some of it is culturally based and comes out of cultures who are communist and anti-market or anti-business. Some of it is a twisted foreign cultural logic that says, Everyone deserves a living. Therefore I am entttled to steal what other people have worked to produce." They violate their own rationales. If everyone deserves equal rights, then stealing is not ever right. They publish it and confess it. They say they steal because the system is not fair. But I don't buy it. You have to be a responsible person no matter what. The former tend to work really hard at scamming, stealing, taking from others what is rightfully theirs, and rarely work hard at building, creating, or solving problems without all the ways of lying and deceit involved. Personally, I want nothing to do with them, but the internet sometimes puts people in contact with undesirable situations and people. Then there are on the other end of the spectrum, the anti-monetary success, anti-ownership, anti-American attitudes. You have the abused rat syndrome in the experimental lab colony as well. It's a gateway to global conflict, cultural clashes, plain nonsense in some cases. It's not all productivity tools and success. I wish it were.

But whatever the root and proximal causes of this widespread mystery shopping dysfunction, or malfunction, and maladaptive pattern of internet behavior in that context, to say survival mode is a Western thing is really where I have to disagree. It's a universal thing. The quintessential book of how to be deceptive in one's relationships to others (which is to self destruct as a being and a society) in order to effect war came out of the Eastern philosophies, not Western. Western philosophies are honesty, integrity, and morality based for the most part. And I'm sure you'll recall that it was Eastern, Asian actors who bombed Pearl Harbor, and so on, and so on. So, no culture has offered any monuments to historical perfection, and Buddhism has offered an alienating, dehumanizing, nihilistic, vitiating reduction to mere existence or the black nirvana of non-existence, so I wouldn't say it has much to recommend it as peaceable things go either unless you consider indifference of a malignant and amoral sort to be peaceable. If you've been exposed to Buddhism, I guess you've heard the expression, too, "If you meet the Buddha, kill the Buddha." Don't take anything to be the ultimate authority just because it is the opposite of something you dislike. Old Eastern addage: "The enemy of my enemy is not my friend."

I think I've said all I have to say. This will probably be the last thing I post here. If I ever did post again, no one would want to read it most likely.
I just went to the Servicesense.com site and was able to click on "Mystery Shoppers" and then "File a Shopper Report" which opened a new window with the Sassie login. I still prefer to go directly to the Sassie page URL but everything on their home page seems to work fine. Service Sense is one of the best mystery shopping companies that I work with. They have excellent clients, reasonable reports, and they are responsive to any issues I may have.

Edited 1 time(s). Last edit at 02/15/2018 05:18PM by kenasch.
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