I did a route of Confero shops worth $1200 in the Summer and my direct deposit was set up for an account that was actively being closed. Assuming I'd closed the account too late, I emailed shopper payments and was told they would resend it the following month.
Then, in that next month when it didn't arrive to my new account, I asked if there was an isssue with my new account number and if it could be sent via PayPal or via check or if my old bank received it or what. I was told it would be sent in the next month.
It did not come. To date, I've sent at least 20 emails to shopper payments with no actual response. Oddly enough, I did a small set of October shops just to see if those would be compensated and they were promptly paid, so it's just the unpaid Summer shops that are unpaid. Also I called my old bank only to find my old accounts strangely still open but they said no direct deposit had ever been given from that company or in that amount in that time period. I have also emailed every scheduler I know from the company just one single time to see if there was a phone number or something I could reach instead, but I'm not sure if it will amount to much because that was 2 weeks ago.
My questions are:
1) What would be recommended actions at this point, particularly if you've gone through this before, but even if you haven't?
2) How do I handle this when I file taxes?

(Edit: Please correct me if I'm in the wrong forum. Sorry in advance!)

2nd Edit: Thanks for both of you for the responses! They are helpful!
As of this morning, I have received a positive response saying that it will be reissued again! I will update this post once more as to the outcome in 2 days.

Thanks!

Edited 2 time(s). Last edit at 12/28/2017 08:05PM by Lethe2779.

I would take them to small claims court, you automatically win by default if they don't show up. If you want a free vacation with flights and hotel paid for, I would call out to one of those judge judy type of shows and tell them your case. $1,200 would fall under the small claims court.



Edited 1 time(s). Last edit at 12/28/2017 07:25PM by DavePi.

I would give them a call instead of relying on email if it were my $1200.

Yes call them and just ignore what dave suggested.

Yep, when you threaten them with Judge Judy, they tend to respond real quick. Congrats on getting the money that worked for.

Send a polite letter certified mail, summarizing the issue. If you do not have a good response within a week of their receipt, send another - and mention small claims court..... That really should take care of it.

If not, file in small claims court.... I'm not big on Judge Judy, but, let us know if you go that route: I'd watch that episode.

2nd update: As suspected, the pre-Nrw Years offer from shopperpayments to pay the amount due did not result in a payment.
Thanks for all the responses so far!

I actually asked for a phone number to call in a number of emails to both the schedulers and the payments folks but no one gave me one. I found 2 different numbers, leading to the same answering prompt and left multiple voicemails about a week ago to 1) the accounting department, 2) the Confero team that handles the particular client I did the work for, 3) the president, and 4) one other person. I thought I was polite enough, expressing that I was still interested in working for the company, was only missing one payment, had been told 3 different times by the shopperpayments folks that I would be paid, asked for my messages to be forwarded to the right personnel, gave two phone numbers and an email, etc. And nothing so far. I also sent two more emails since then.
On a side note, I noticed that all but seemingly one scheduler removed me from their email notifications for assignments. (Verified by another shopper saying they're getting emails that I used to get all the time.) I have not noticed a decrease in general shop offers from other companies though.

At this point, I will take a few further steps, including sending the certified letter mentioned above. I will also seek a legal and business authority for advisement in exactly how to proceed next.

This bothers me. I actually enjoyed these assignments and had a great experience with Confero up until now. Ugh. :/

Will update again.

You know, I've got bad luck on TV. I've been caught by those walking news reporters who interview people in the streets about twice and I always look at least a little ridiculous. One time I was asked about what I would buy if I won some half a million dollar jackpot and I was craving cookies so that was my response. Somehow I thought they wouldn't air it until 6pm rolled around and they'd added a CGI graphic next to my head.
Suffice to say, me and cameras will not work out.

Please continue to update. Sorry it's been such a pain.

I’m so glad you’re keeping us updated. I’m missing a $45 payment from an office supply store shop I did in October so I’m interested in seeing where this goes for you. It is so strange because I, too, have been paid for other shops with a different client. It’s just the one client for me that Confero hasn’t paid me for. I hope it all works out for you!

Just curious, does it say payment pending by that shop? Is it for a soda one? I have three of those from November that I just realized have said this for over a week. Usually when I have emailed about their payment issues it has been taken care of right away. Hope they fix yours quickly

I did 2 that were for the soda one on 11/27/17 both say payment pending but should be paid 1/10/18. I will now keep an eye on these. Hopefully OP gets paid. If you have to go to small claims you may be able to add reasonable expenses in time lost chasing payments.

I did one of those award shops in Novemrber and it said I was paid 1/10/2018 but I haven't seen anything yet in my paypal account. I've tried contacting Confero but keep getting no responses. I was curious if I was the only one and if I should just keep waiting. Thanks. I also don't know what phone number to call but I don't want to be leaving voicemails about this either.

I just checked my payment that says 1/10/18 also and it is not in my paypal account. I checked all the previous ones and they are. I checked my dd account in case they changed something and there is no payment there either.

Thanks! I've never really done that many shops with them before so I didn't know what their track record on payment was. I usually never have problems with payments from other companies but I'll just continue to wait and I'll be careful next time I accept an assignment from them.

I went into the shop log and clicked on the shop and sent an email letting them know that, although their system says I was paid on January 10th, the payment is not in my paypal account. I hope everyone who did not receive that payment does the same thing as they may have an issue with paypal that they are not aware of. I've never had any issues with them before this, always been paid, nice people.

yeah, I've sent a couple of messages that way and another to the myteryshopperpayment e-mail but no responses on any of them.

I noticed this same issue payment says 1/10/18 but no payment in paypal. I emailed on it few days ago and low and behold today I got a reissue of payment in paypal from confero. Try emailing this email if you have not received your payment shopperpayments@conferoinc.com.