a171989 and jumpergrrl197, ATH has different schedulers for different parts of the country, different banks.
Have you spoken with the scheduler you have?
Have you only been shopping for a month? or just on the forum a month?
If Marybeth told you that she does not have access to your shops, she don't. She is Lead Scheduler for her shops, not yours.
They are great to work for, you just have to be patient and find the right person to give you the information.
Are you following the rotation system, different from each bank. Do you know how to use their system?
Do they have the information they need to pay you?