according to instructions, the shopper is to walk in and not call first. just walk in. afterwords with a short time period, call the office and somehow disguise voice and ask leasing agent questions. this means 2 separate identities and hope the leasing agent doesn't recognize your voice from previous tour. call is recorded, BTW This seems a bit much to ask and if you get outed, then what.
I did one of these and it was the last shop I've done for EPMS since. I did the visit late in the afternoon and when I went to call the apartment complex the next morning no one answered the phone. It went directly to voicemail for hours. I heard on the news that the apartment complex had a fire. That was why they weren't answering the phone the fire was pretty major. EPMS was refusing to pay me for the work I had done because they deleted my report on the visit that hadn't been submitted yet. they said if they couldn't get paid I couldn't be paid. It turned into a bloody war. I refused to rewrite a report I had already written and hadn't made a copy of yet because I hadn't submitted the report because I was waiting to make the phone call, which I had to be added to the report before finalizing. After much arguing they finally agreed to pay me extra for rewriting the report on the visit. The experience put such a terrible taste in my mouth for that company that I've never done work for them again.
Shopping up and down the Colorado Rocky Mountain front range.
EPMS really needs to disclose this type of specialty shop in their shop preview, like they do with recorded audio/video shops, so shoppers can decide B4 accepting the shop, rather than afterwards. It's a waste of time to spring this on the shoppers after assignment has been accepted, and yes, it's a 2/1 shop. No thank you very much.
I’ve done these and haven’t had a problem yet. Maybe it’s because of years of call center work, I actually have a different “phone voice”. I do the visits in the morning and calls in the afternoon. I also have several phone numbers and emails for my various alias’.