Our clients will not accept reports that do have the required photos.
This is also one of the reasons that I have not chosen to complete assignments for Sentry. If an explanation is not provided of what was not acceptable, how can you determine if there is a problem on the companies end of the process? If I have a question and the answer is that they do not answer questions from their shoppers, why would anyone complete assignments for a company who's communication is one sided? I would not.
The first time I submit a shop for Sentry they rejected report bc they said the photo of my food was Inadequate - they didn’t really say what was wrong but I assume they were complaining bc some of the sauce was smeared on the plate (required to take photo of food “unaltered”) At the restaurant customers pick up food and silverware from a ledge and carry to table. So my food got jostled a bit and sauce got a little smeared before I took the photo but you can clearly see the whole item on the plate. It is unfair to reject for something so minor and that is caused by the way the business operates. What is really appalling is they rejected without talking to me so for all they know the food may have come from the kitchen like this. I have done secret shops off and on for 20years and this is the first time I have ever had a shop rejected. I am suspicious that Sentry is gathering info for clients without paying shoppers by looking for minor issues to reject a shop. Seems like a coaching email for future shops rather than an outright rejection would have been more fair or even a partial reduction in compensation. To not even reimburse for the cost of purchase makes me uncomfortable doing shops for them.
@Sentry Marketing wrote:
Prior to starting Sentry, I was a shopper who completed about 50 - 60 shops per month at my busiest. I once had a retail computer sales shop rejected because I failed to visit the bathroom. At the time, I was pretty pissed off about it.