Grace Hill's reports are far easier than EPMS, and less redundant. Plus, you'll never see stupid questions such as "What was the agent's eye color" on a video shop.
Not really knocking EPMS completely. They are a good MSC to shop for, especially for the beginning video shopper. Their reports just haven't changed, whether its for a $25 non-video shop, to a $100 video shop that's heavily bonused.
Both MSCs pay within a 30-day period. Nice folks at both companies. I do miss Robert A when he was with EPMS.