I got a temporary deactivation a little more than a week ago that said to email them, so I did. They responded several days later, saying I was a high risk for cancellations, and this was my last chance. I actually had canceled two days worth of shops back in July relating to the same personal predicament. I have completed many shops for them since July without any cancelations. I'm not sure what took them more than a half a year to express a concern and provide feedback, but I am grateful they saw the big picture that it was isolated and happened quite some time ago, and I have provided great detail in their reports, so they don't want to lose me. The shops I canceled were for a grocery store, and they had an unusually large bonus attached to them that I had not seen them offer before on those shops. They were also shops that only had one day left to complete, and nobody had taken them. After that day, they have not had that client since, so that leaves me with the impression that those last day high bonuses may have been related to the fact that the client wasn't going to be with them much longer anyway.
Because so many others here are expressing similar recent stories, it sounds like they're trying to do some sort of clean sweeping right now. That's unfortunate that whatever they are doing or not doing is resulting in the loss of so many shoppers. That makes them the common denominator, but who am I to tell them, right? It's their business, and they'll run it their way. By the sounds of it, they're not just canning newbies who don't get it yet but also seasoned shoppers. The ancient Greeks said everything is best done in moderation, but some businesses like to take risks I guess. What is less up for debate is that timely and relevant feedback is very important, and people generally do make improvements if they are provided with it.