Which MSC's do you find non-responsive or difficult to reach when you have issues with a shop?

Put me down personally for Seelevelhx on this one. I know there are those here who like Seelevelhx - I don't dislike them per se but I do find Seelevelhx to be inconsistent and often hard to reach a human being (not possible by phone and often but not always long turn arounds when reaching out by email). I'm in the middle of an issue with them right now that I am going to hold off on posting about as I wish to be fair and give them more time to resolve the issue. But I do find them hard to get ahold of for sure. Which MSC's strike you as similar to this?

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KSS scheduling for me....

Create a life that feels good on the inside, not one that just looks good on the outside.....
Dr. Judith Wright
I wish to be fair here.....I just checked my email and Seelevelhx responded to my issue and gave me direction as to how to proceed. So I have to be fair here and state that they did get back in touch with me this time - their record is not the greatest on this one in my experience but this time they did come through and like I said, I wish to be fair here.
KSS has treated me well, I love working with Kailea but Informa is slow to respond . They will send out an email, Ill respond back within about 5 minutes and then I won't hear anything back until the next day. Where in the hell did they go in a 5 minute time span?
KSS for me too. I have emailed to ask a question and never heard back. I don't care if the scheduler gets 10,000 emails a day, if you can't respond to me, then I can't work for you...

Thank goodness I'm too stupid to be mental!
Alright I'm adding Pinnacle to this list. I sent the scheduler an email 2 hours ago about the very shop she just sent a mass email about. Clearly she has her email open. ATH pulls this stunt as well.
Of course, KSS is not an MSC. However, they reflect poorly on any MSC who uses them, by extension. Agreed, KSS is non-responsive.
Is that the same as KSS International? I have a great experience with them especially their scheduler names Susan who I find is responsive at most times.I started shopping for them this year and enjoyed their assisgnments as they were not difficult and they compensate well. They also pay on time and sometimes early.
Maritz, when the scheduler pointed me to them for all questions.(hello??) Apparently, the only way to connect is by phone and 4 different staff members said: "I will put a note on the supervisor's desk". Never got a callback. It was like some crazy episode from Mad Men.

Customer Service Experts - have yet to figure them out. It's like some secret algorithm to crack just to get through.

Edited 1 time(s). Last edit at 03/08/2018 03:01AM by BarefootBliss.
Funny, but it has been so long since I took any work from such MSCs that I find it hard to remember. But, seriously, there's no need to put up with nonsense when there are soooo many MSCs.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
Ay carumba, LOL, I hope I didn't jinx myself by starting this thread.....a few of you mentioned KSS and today I find myself needing to get in touch with a scheduler at KSS who is not replying to my two emails, the first of which was sent at 6 AM my time this morning........
I had scheduled a retail shop with RBG and wanted to reschedule it for the next day, mainly for my own convenience. I had signed up for the first day of the shopping window. When I emailed the scheduler to see if that was possible, I didn't get a reply until midnight that night. (By then I had already gone ahead and done the shop so as not to flake on it.) It was a snippy response about how it is heavily noted that the shop dates cannot be extended (which I took to mean not extended beyond the shopping window, but whatever). Since it was a single visit per store, I didn't understand why it would matter to them, since the new date would have been fine in the first place. I was confused why she bothered replying at all since I had send a "disregard previous email" and the shop was already completed and edited.
Ok.....given that I wish to be fair here in my discussion of MSC's - a scheduler from KSS did get back in touch with me and my issue was resolved. Though it was not as quick as I would have liked, the turnaround time to get back in touch with me was not unreasonable, either, so today I say kudos to KSS.......your mileage of course gets to vary.
Depends on the scheduler - KSS Shelly is one of the best and most responsive schedulers I've worked with. Ryan, not so much. Coyle is often slow to respond. Luz Galvez is lightning fast. HSBrands depends on the individual scheduler. North Fork (Sanaz, especially) is usually quick.

Seriously, nobody cares that you're offended.

(Yes, I stole Hoju's tagline.)
@iShop123 wrote:

Depends on the scheduler - KSS Shelly is one of the best and most responsive schedulers I've worked with. Ryan, not so much. Coyle is often slow to respond. Luz Galvez is lightning fast. HSBrands depends on the individual scheduler. North Fork (Sanaz, especially) is usually quick.
Just had to say Sanaz is wonderful - this person in my experience truly has their act together and is a joy to interact with........good to see someone else recognizing this, too.
First the truly awesome ones — my all time favorite schedulers are Shelly with KSS/Reality Check and Kate & Ryan Rattner with Coyle/Informa/Confero. All 3 of them are just awesome.

Coyle can be very hard to get a response from — unless you luck out and it’s Kate’s client. I’ve tried to see if she can schedule me for other ships of theirs I’d love to do — but certain schedulers can only schedule certain clients with them.

I’d say the toughest to get ahold of with issues is anyone at TrendSource. I do a lot of work for them since they essentially pay half or more of my monthly grocery bill, and issues are few... but occasionally they don’t get a receipt, or I have questions, or they need clarification. It’s almost impossible to make sure your response gets back to a specific person, and even if you do reply, someone else may see something flagged in the system and send another note even though you’ve already replied.

Followed closely by Maritz... Maritz is always in the phone begging me to do photo shops (which I just don’t do — I do other shops with them)... however, if something comes up... they never respond to e-mail, and if you get the wrong “team” or your team isn’t in the office — none of them are empowered to help with each other’s shoppers. Seems inefficient, especially if I’m in the field and need assistance.

Informa is just awesome all the way around. I feel like they truly respect their shoppers and I go to great lengths to help out their schedulers — and they make it worth my time.

N

Edited 1 time(s). Last edit at 03/09/2018 09:03PM by ngbmediashop.
I have to say maritz - the help email is no help. They are terrible about responding timely.
What the heck?
The correct answer is Intelli-Shop. Clearly.

Anyway, I'll do anything for KSS. If the scheduler doesn't get back to me fast enough, Lorri herself handles it.
The absolute worst I have dealt with is TrendSource...if you have a question for your scheduler, you have to go through their Contact Us link on the site and there is no option to select an individual agent. So, it's like sending a generic request into space. I was literally at my assignment post with a question and selected the "I am at my post" option and still didn't hear back for two days. Then, it was to tell me that I have to re-shop my assignment because too much time had elapsed.
I would say Intelli-shop from an email standpoint. The only scheduler that I would hear from would be Jan Scarberry. She would respond even if I emailed her on another scheduler's project.

However, if I called the main office and either asked for a scheduler (video or non-video), I would normally speak to someone right away. Its been a while, and I remember dialing a 1-800 or 1-877 # to reach Intelli-shop's Ohio office.
Right now dealing with an issue regarding clarification from a scheduler who doesn't respond in a timely manner, or sends me incorrect info. Primo

Edited 2 time(s). Last edit at 03/14/2018 01:04PM by SS4U.
@Eric in Tampa wrote:

However, if I called the main office and either asked for a scheduler (video or non-video), I would normally speak to someone right away. Its been a while, and I remember dialing a 1-800 or 1-877 # to reach Intelli-shop's Ohio office.

Agree about Intellishop. Forget the email with them, and call them. People will be surprised that they do respond well to calls, at least in my experiences.
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