Not only does is this company just too dang special to allow self assign (though many other MSCs do) they also have an answer for how long you should expect to wait to get an answer on whether you application shall be accepted or not. The answer right from the lips of a Sentry employee: "THERE IS NO LIMIT ON HOW LONG THE WAIT CAN BE." That is right-- "there is no limit". They will just leave you hanging, unable to plan or bundle your shops because they just can not be bothered to give you an answer in a day or so.
I think a "yea" or "nay" within 36 hours is reasonable. But by golly, NO LIMIT to how long your application can languish is a poor attitude toward shoppers. I think they hang on to get the best demographic they can- a guess anyway.
Edited 1 time(s). Last edit at 03/08/2018 07:12PM by catlassy.
As far as I'm concerned, they can sit on my application as long as they like. However, if I find another shop for the same time period, I am free to cancel the application and move on. I do not keep time slots open for more than a day for shops that have not been assigned to me - unless, of course, I *really* want the shop. Of course, in that case, I'll email the scheduler.
Hard work builds character and homework is good for your soul.
Lots of MSC do this, it's just not limited to Sentry so to just call them out like it's never happened before isn't professional and doesn't help you get shops. Although if you really wanted the shop, sending an email or calling could have solved this. And if the shop was assigned to someone else they would say so had you called or emailed.
At a minimum, applications are reviewed three times per day Monday - Friday and on Saturday morning. It is reasonable for shoppers to conclude that they have not been assigned a visit that they applied for if they don't receive notification after one business day.
I am not sure who told the OP that there is no limit on the wait time. This is not correct and it has been reviewed with our team. We are not able to reply to every person who applies for an assignment. I don't believe that we are the only company in the industry that does not reply to each and every application.
It's unfortunate that the OP has a negative view of our company because our team does respect our shoppers and we strive to be a good company to work with.
Got a strange response to my question to the help line trying to get a shop I applied for a few days earlier to go do the shop in a few hours. Just said to myself "fine then I don't want to go anyway"!
Many factors impact scheduling of shops, including but not limited to client restrictions on demographics and repeat shoppers; shop timing requirements; shopper certification; number of applicants; availability of applicants; shopper experience with our company and/or overall mystery shopping experience; and geography. Therefore, we are unable to research and respond to individual inquiries regarding why you may not have gotten a specific assignment for which you applied.
Edited 1 time(s). Last edit at 03/12/2018 08:01PM by canadianghetto.
a17....----Sending an email or calling Sentry doesn't work when you 'really' want a shop (for whatever reason) that you have applied for. You find out when they are good and ready to assign you. The previous advice given (to hold a time slot in one's schedule no more than 24 hours after applying) seems appropriate. Although Sentry says in this thread that they are scheduling regularly (I think the term used was within one business day), I have found Sentry to wait weeks before scheduling. Usually I am booked up by then. I can understand why they can't respond to all applications, but some MSC's do this!
Edited 2 time(s). Last edit at 03/13/2018 11:12PM by winemaker.
The other MSCs that use Shopmetrics tend to cancel apps if you aren't assigned. It appears from Dave's post that Sentry doesn't do that? Or perhaps I misread? Curious why they leave apps there if true.
Talking tough is easy when it's other people's evil and you're judging what they do and don't believe.