More "Let Them Eat Cake" attitude from Sentry.

Not only does is this company just too dang special to allow self assign (though many other MSCs do) they also have an answer for how long you should expect to wait to get an answer on whether you application shall be accepted or not. The answer right from the lips of a Sentry employee: "THERE IS NO LIMIT ON HOW LONG THE WAIT CAN BE." That is right-- "there is no limit". They will just leave you hanging, unable to plan or bundle your shops because they just can not be bothered to give you an answer in a day or so.

I think a "yea" or "nay" within 36 hours is reasonable. But by golly, NO LIMIT to how long your application can languish is a poor attitude toward shoppers. I think they hang on to get the best demographic they can- a guess anyway.

Edited 1 time(s). Last edit at 03/08/2018 07:12PM by catlassy.

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Just like every other MSC. My applications sit on Coyle just the same, as well as every Sassie site I belong too. Your expectations are not realistic.

This has been discussed here about most MSCs.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson

@catlassy
As far as I'm concerned, they can sit on my application as long as they like. However, if I find another shop for the same time period, I am free to cancel the application and move on. I do not keep time slots open for more than a day for shops that have not been assigned to me - unless, of course, I *really* want the shop. Of course, in that case, I'll email the scheduler.

Hard work builds character and homework is good for your soul.

On my calendar, I will put ??? shop fee MSC ??? so that I know I may have something. If other shops come up for the same day or time that I self assign, they get priority.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

Lots of MSC do this, it's just not limited to Sentry so to just call them out like it's never happened before isn't professional and doesn't help you get shops. Although if you really wanted the shop, sending an email or calling could have solved this. And if the shop was assigned to someone else they would say so had you called or emailed.

@HonnyBrown wrote:

On my calendar, I will put ??? shop fee MSC ??? so that I know I may have something. If other shops come up for the same day or time that I self assign, they get priority.

I do the same thing.

At a minimum, applications are reviewed three times per day Monday - Friday and on Saturday morning. It is reasonable for shoppers to conclude that they have not been assigned a visit that they applied for if they don't receive notification after one business day.

I am not sure who told the OP that there is no limit on the wait time. This is not correct and it has been reviewed with our team. We are not able to reply to every person who applies for an assignment. I don't believe that we are the only company in the industry that does not reply to each and every application.

It's unfortunate that the OP has a negative view of our company because our team does respect our shoppers and we strive to be a good company to work with.

I've only completed six or eight shops for Sentry. It took me a very long time to try a shop with them because of all of the negative comments in this forum.

I did many of the same shops for the company that had the big box retailer client two contracts ago. I have to say those shops are so much easier with Sentry, including the report.

Other than it taking so long to pay, I really don't see the issues with Sentry that so many shoppers claim. They seem to be a stand up kind of company.

Got a strange response to my question to the help line trying to get a shop I applied for a few days earlier to go do the shop in a few hours. Just said to myself "fine then I don't want to go anyway"!

Many factors impact scheduling of shops, including but not limited to client restrictions on demographics and repeat shoppers; shop timing requirements; shopper certification; number of applicants; availability of applicants; shopper experience with our company and/or overall mystery shopping experience; and geography. Therefore, we are unable to research and respond to individual inquiries regarding why you may not have gotten a specific assignment for which you applied.

Edited 1 time(s). Last edit at 03/12/2018 08:01PM by canadianghetto.

a17....----Sending an email or calling Sentry doesn't work when you 'really' want a shop (for whatever reason) that you have applied for. You find out when they are good and ready to assign you. The previous advice given (to hold a time slot in one's schedule no more than 24 hours after applying) seems appropriate. Although Sentry says in this thread that they are scheduling regularly (I think the term used was within one business day), I have found Sentry to wait weeks before scheduling. Usually I am booked up by then. I can understand why they can't respond to all applications, but some MSC's do this!

Edited 2 time(s). Last edit at 03/13/2018 11:12PM by winemaker.

The other MSCs that use Shopmetrics tend to cancel apps if you aren't assigned. It appears from Dave's post that Sentry doesn't do that? Or perhaps I misread? Curious why they leave apps there if true.

There are reasons that a body stays in motion
At the moment only demons come to mind

Ehh! It does not matter they only had a burger shop that I had done one at all the locations in town and then did not do them anymore that was a few years ago. And I have seen shops still posted for a store that has been closed for several years this is with another msc so it doesn't matter.

Edited 1 time(s). Last edit at 05/01/2018 02:28AM by 2stepps.

This sounds like a company I do not want anything to do with. If they are not professional, they cannot expect or demand professionalism.

It is so simple, just cancel your app. Why write a bad review with a title like that? If you are worrying about it then maybe you need to sign up for other companies and move on. I do not do very many shops for Sentry, but they pay me when they say they are going to, and the reports are easy to fill out.

I was the one who was told by one of your employees on the phone that "there was no limit" to the wait time for an app to be approved or disapproved. When I incredulously asked, "you can take as long as you want to give me an answer?" he said "yes". Wish I had got his name- I did not. Also another example when I had a question about my feedback I was told "editors don't answer questions". This same employee "moved me along" with the comment, "if there is nothing else I think we are done here."

YUP. There are other "cake attitudes" at times too.

My only problem with Sentry has been the very, very long wait to get paid. Just got paid today for a job I did in early February. I've got them in the "maybe if I can't find another job and I'm really bored" section of my MSC links.

Same. And with Dwolla, it stays pending for a few days and then you have to send it to your bank account. I wouldn't do another shop unless I needed a filler shop.

@ShopGuy9 wrote:

My only problem with Sentry has been the very, very long wait to get paid. Just got paid today for a job I did in early February. I've got them in the "maybe if I can't find another job and I'm really bored" section of my MSC links.

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More "Let Them Eat Cake" attitude from Sentry.

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