I did a three associate interaction shop for North Fork and the survey was impossible to fill out.
The first question is: Where you greeted within one minute? My answer was—NO—then in narrative I explained my NO answer with—‘I browsed for several minutes before being approached by an associate.’ This answer was not specific enough for the reviewer who said I needed to explain my NO answer to being greeted in one minute! The following questions I answered for the 1st associate. Then there was a narrative for above NO answers.
Then the 2nd section there was no description of associate but I answered for second associate who was very good. And the 3rd section was for cashier. Easy peasy I thought!! But NO!!
Then the reviewer sends me something about my very first answer not explaining my NO answer? Whatever, I changed it to—I was not approached for four minutes and 24 seconds. Whatever as if ‘..several minutes...’ did not explain that I was not greeted within one minute!
Then the reviewer sends me another email this time saying I need to change my answers about first and second sections as they should both be about the second associate interaction.... What about first associate? Why doesn’t survey say which interaction is in which section? And why wouldn’t they just have three sections since they want you to have three different interactions? What sane person would answer very first question about first associate then skip to second associate for the rest of the questions? It made no sense!!
End result—I get docked because my survey got sent back for questions twice!! And it got sent back because my description at beginning was about first associate not second? And I answered first section for first associate not second!! Nowhere did that survey say all questions were about second associate and second interaction. Nor was that in instructions!! I did what any normal person would do and and did 1st, 2nd and 3rd sections per each corresponding associate I interacted with.
NEVER AGAIN!! So if you see this three part scenario shop make sure you find out which associate/interaction the reviewer wants you to answer for in each section as it is very unclear!!