Cheesecake Factory spoke on their earnings call about how they were saving money by dropping their mystery guest program and going to the ubiquitous survey on the receipt method with no incentive (they even stopped the small e-gift card). Perhaps they are still doing bar compliance.
My issue with that is while I think food is doing well, service is just not up to par from what I witness. So many issues from not greeting timely, not consistently introducing the service (providing the white cocktail napkin upon drink order greet, to not checking on tables often enough, etc.) and perhaps for many people they don't care, but I applaud the many lower cost chains that are putting a consistent effort to make sure the service is as required.
I think by the time they realize the service issues, it may be too late sometimes...
To the comments posted earlier. I have seen Disney retail from time to time, but I don't get the email reminder consistently (and they get taken fast even at only reimbursement). Some franchisees of Wetzel are still doing their locations.