Don't know if shop is worth it.

It is hard to complain when you could loose future jobs with companies. I had a shop I am not getting paid for when the employee would not give me the correct information. I spent 20 minutes on the phone with the woman. I wrote a long narrative. I cannot see the guidelines anymore. It is probably not worth wasting my time on but the shops take a longtime. I am not sure who or what to be disappointed with myself or the shop. If that makes any sense.

Edited 1 time(s). Last edit at 04/20/2018 02:30AM by breestjon.

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If you followed the guildlines you should get paid. Appeal the no payment with an email to their help desk. If they still refuse it’s their loss, I wouldn’t necessary close your account with them but pick and choose what you do in the future. Which company is it? A heads up for everyone is a good thing.

Edited 2 time(s). Last edit at 04/20/2018 03:49PM by Flyer92122.

Thanks for responding. I do not like to mention companies if I do not have to. I put this message in the wrong place. The shops are memory care with pricing and square footage of apartments. I think this might be a new client to this MSC. It was just one of the calls I made the rest were fine. If I had worded my questions differently and the employee still gave me a vague response it might have been paid.

Chin up and remain hopeful. I've made mistakes before and still gotten paid. And if you get called out for not following guidelines, it does not hurt to apologize/be polite. What helps me perform the shop correctly, is to re-read the guidelines before I arrive and also have a notepad on my phone that lists all the things I need to cover while on the shop. If I keep looking at my phone, it just looks like I'm txt'ing or reading email - no biggie.

Hi, breestjon. I would encourage you to contact your scheduler.

Administrative Manager for Shoppers' View
p: 800.264.5677 | e: christinew@shoppersview.com | w: www.shoppersview.com

As long as you follow guidelines, you will get paid. Now guidelines may "require" certain information because it's assumed that's what you will receive when you ask. If the employee gave you wrong information but you asked the right questions, that lets the client know their employees aren't giving out accurate information. That's when you email the scheduler and let them know the issue right away. I was fortunate on one of my shops that I have done over dozens and dozens of times to contact the editor right away (you don't always know but in this case I did) and she advised me on how to answer the survey with my odd scenario.

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Don't know if shop is worth it.

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