I wonder why my report was rejected. I'll give you one guess which company?

I drove 4 hours round trip for this. I told them to delete me. I was taken care of great and the ass did ask me the right questions to assess my buying needs but there was no way to answer correctly according to the multiple guess test.

C2 Did you feel that the associate asked the right questions to determine your buying needs? *
a) The associate did not ask me questions to determine my b) I did not feel that the associate asked enough questions in requirements order to understand what I needed c) Although the associate asked me questions, I did not feel they were the right ones to best understand my requirements d) The associate seemed more intent on jumping straight needs to recommendations than understanding my specific n.eeds

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Could you have picked the closest option, and then explained in a narrative how your experience differed from the option that you chose?

Or, you could ask ahead of making the trip, "Why would I even do a shop with a survey that does not make any sense if the SA does a good job?"

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

Care to disclose the client? Honestly that sounds like the New Balance report, which changes depending on how you answer previous questions. It sounds like you answered the original question of determining needs wrong. If you state they did determine your needs correctly those options would not appear at all and no further explanation would be required. They determined your needs. If they did not, you answer no, and those are the options that come up. Perhaps that was the issue?

There are reasons that a body stays in motion
At the moment only demons come to mind

Bingo. The original reporting software was faulty so the sent me something called Jot. So tbe queztions are static. Don't change due to previous questions.

I did but they chose not to read or understand my response. I'm perfectly happy to end my relationship and cut my losses.

If you just choose an answer and submit it they fix it on the back end.

Honestly I get they can be a bit annoying to deal with but it sounds like you're making a mountain out of a mole hill as the old saying goes.

There are reasons that a body stays in motion
At the moment only demons come to mind

I understand your frustration, but why post your complaint in a new thread when you've already posted under the MSC thread?

Shopping up and down the Colorado Rocky Mountain front range.

My bad. Ill remove one or both.

I was scheduled to shop there tomorrow. After reading the other thread I said hell no and cancelled. My friend and fellow shopper did the shop yesterday and got all the way to the end of reporting and the website wouldn't let him submit, stating he had performed the shop outside the possible dates. Yet, he had written confirmation as to what the shop date was. 100 foot pole!!

Shopping up and down the Colorado Rocky Mountain front range.

I like them personally. I have been able to negotiate video type fees for two a month all year. Super quick shops and easy report puts them in the $100 per hour range for me. I'll deal with a few quirks for that.

There are reasons that a body stays in motion
At the moment only demons come to mind

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I wonder why my report was rejected. I'll give you one guess which company?

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