megan,
The problem may be that a large portion of the hotel shops are ordered by franchisees, not the parent hotel company. That could mean that no MSC has actively marketed to the franchisees who own hotels in your city. The smaller the hotel market, the more likely the hotels with big brand names are to be franchise operation.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.