I also have to admit that one of my biggest pet peeves is editors coming back after a shop asking questions that weren’t on the survey — if you didn’t put it on the survey, I didn’t plan to answer the question — and I shouldn’t be penalized for not having that info handy.
Shopsuey — not in NYC — but on the East Coast.
I appreciate all the input.
No idea how this will turn out.
After my last update to this thread the editor emailed and said I needed to make a fake reservation and write it up because I had called the wrong number — the number I called didn’t match the number on the lunch receipt.
However — the number I called before the meal was the one on the assignment sheet. It went to the onsite office of the catering company that runs the museum restaurants and I reached their voicemail.
Now the instructions on the survey clearly state that if you reach voicemail you mark the reservation questions n/a.
Since this was my first shop for Coyle and the number they gave me went to the catering office I emailed them to confirm that. Coyle support emailed me back and directed me to call the number again and confirm the hours. I did so. Talked to a lovely lady, got the info, and wrote it up.
Now — post shop the editor wants me to make a fake reservation at a different number and write that up.
Problem — the restaurant doesn’t take reservations. It states that clearly on the website. I screenshot the “no reservations” page and send it to her. Along with a copy of the email from Coyle support telling me to call the other number and write up the confirming hours call.
You would think that would be it. But no — I get a request to call the restaurant anyway. How I am supposed to get a reservation from a restaurant that doesn’t give reservations, I don’t know. No guidance was given on what I was to ask — or more importantly, what would be acceptable to get the report done.
So off I go to investigate the issue. Turns out the phone number on the receipt doesn’t go to the restaurant I shopped. It goes to the only real restaurant in the museum — which is a totally different shop. The pop up restaurant not only doesn’t have walls, it apparently doesn’t have it’s own phone.
So I screen shot all of this info and send it off to the editor.
I truly hope that this is the end of it. Fingers crossed.
Prior to doing a shop, I look at all the information they give. If you had read what they gave you, then you may have wrote the report according to their requirements. Each msc has their own reporting style and even within the same msc there can be different reporting styles. But if you had followed all their instructions then the report may have been approved on the first go around.
I know they have different restaurant shops and some pay fees.