Five-Diamond/Trueguest - Does Roldan still work for this company?
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He's still there, and while you may now apply for assignments through Shopmetrics, you are still made to feel that you are obligated to accept them once assigned to you, even though the assignments' requirements/guidelines/hotel brand/number of nights are not disclosed fully at the time of your application. There should be a relatively recent thread about their lack of transparency on this forum.
Yes, Roldan is still there and very much the same. After a series a bad experiences with him, I decided to stop working for them. It's the first time I ever do so in over 5 years of mystery shopping. Good luck if you take a shop, I'd be curious to hear about your experience with him!
That's unfortunate. That makes me strongly re-evaluate if I will start working with them again. A lot of other companies out there.
My experience in the past was basically this. I went away for holidays to visit family I only see twice a year. I didn't take any jobs during that time and took a break from regularly checking my email so I could just enjoy my time with them. Since as a shopper I am independent contractor and not employed by any of these companies, I assume it's my prerogative on whether I take any jobs or even respond to email alerts about jobs. Since most companies email out just to alert for jobs and there's not an explicit expectation you respond to every email - this is a non-issue. Except of course, with this company.
During that time, Roldan emailed me about a job 2 days before new years in the middle of the holidays. Because he didn't receive an email back within a few days he called. Unfortunately, his call came in while I was flying back home and therefore I didn't receive any notifications about his call or the voicemail he left since I was in the air without cell service.
Once I got back to my inbox I had a terse email stating the job was re-assigned and I would no longer receive assignments.
Nevermind the fact I never agreed to the job in the first place (how can it be "re-assigned" when I never was "asisigned" to it in the first place. Every other company - you have to agree to an assignment versus assuming that emailing me means I must take it). Nevermind the email came during the holiday season when every other time I've received an email for them they've received a prompt reply. Nevermind I had been working with them regularly for 6 months and had turned in timely and thorough reports. Nevermind that I wrote an email back explaining the above situation with traveling and being away on vacation to see family.
He basically told me I could re-apply to the company in 6 months.
It left a really bad impression with me.
Edited 1 time(s). Last edit at 05/23/2018 06:12PM by viviolay.
My experience in the past was basically this. I went away for holidays to visit family I only see twice a year. I didn't take any jobs during that time and took a break from regularly checking my email so I could just enjoy my time with them. Since as a shopper I am independent contractor and not employed by any of these companies, I assume it's my prerogative on whether I take any jobs or even respond to email alerts about jobs. Since most companies email out just to alert for jobs and there's not an explicit expectation you respond to every email - this is a non-issue. Except of course, with this company.
During that time, Roldan emailed me about a job 2 days before new years in the middle of the holidays. Because he didn't receive an email back within a few days he called. Unfortunately, his call came in while I was flying back home and therefore I didn't receive any notifications about his call or the voicemail he left since I was in the air without cell service.
Once I got back to my inbox I had a terse email stating the job was re-assigned and I would no longer receive assignments.
Nevermind the fact I never agreed to the job in the first place (how can it be "re-assigned" when I never was "asisigned" to it in the first place. Every other company - you have to agree to an assignment versus assuming that emailing me means I must take it). Nevermind the email came during the holiday season when every other time I've received an email for them they've received a prompt reply. Nevermind I had been working with them regularly for 6 months and had turned in timely and thorough reports. Nevermind that I wrote an email back explaining the above situation with traveling and being away on vacation to see family.
He basically told me I could re-apply to the company in 6 months.
It left a really bad impression with me.
Edited 1 time(s). Last edit at 05/23/2018 06:12PM by viviolay.
Lots of other MSCs in the sea. If they deactivated you, it’s truly doubtful they’ll actually accept your applicator to join their database again, or if they do, that you’ll actually be assigned a shop. So many more companies that value their shoppers. While SOME of their assignments are high-end, who really knows, since the property nor brand is not disclosed or is the length of the stay, nor the number of actual interactions/outlets, for that matter, until Roldan actually “assigns” it to you.
Yeah, there’s a reason why lots of shoppers choose not to work with them. Transparency is not their forté.
I continue to work with them, but choose (carefully) which jobs I apply for.
Your unfortunate experience with them does not seem out of the ordinary, in my opinion.
***Edited to change “or” to “nor”.
Edited 1 time(s). Last edit at 05/23/2018 07:09PM by Professional Guest.
Yeah, there’s a reason why lots of shoppers choose not to work with them. Transparency is not their forté.
I continue to work with them, but choose (carefully) which jobs I apply for.
Your unfortunate experience with them does not seem out of the ordinary, in my opinion.
***Edited to change “or” to “nor”.
Edited 1 time(s). Last edit at 05/23/2018 07:09PM by Professional Guest.
@FiveDiamond Adam, you really need to address this. Roldan is really not an asset to you.
______________________________________________________________________
Seriously, nobody cares that you're offended.
Seriously, nobody cares that you're offended.
I don't necessarily have an issue with Roldan. He's been very responsive, albeit with somewhat of a superior attitude, whenever I've asked, and requested clarification or confirmation, because a) it was never addressed in the assignment's guidelines, b) it wasn't clear from his initial response, or c) it was not addressed clearly by Roldan, but instead answered in a round-about way.
I do have a problem with applying for an assignment without all of the pertinent, salient information necessary to be able to make an informed commitment, and when "assigned" I am made to feel obligated to accept the assignment. I mean, really, is the assignment for one night or two? Just super basic info, so, you know, I can make the necessary arrangements to actually complete the assignment. So, maybe, Adam, you can address this issue.
I do have a problem with applying for an assignment without all of the pertinent, salient information necessary to be able to make an informed commitment, and when "assigned" I am made to feel obligated to accept the assignment. I mean, really, is the assignment for one night or two? Just super basic info, so, you know, I can make the necessary arrangements to actually complete the assignment. So, maybe, Adam, you can address this issue.
Adam doesn't return phone calls. I have made two to him, both with voice mail mesages, two weeks apart....===crickets===
@Professional Guest wrote:
I don't necessarily have an issue with Roldan. He's been very responsive, albeit with somewhat of a superior attitude, whenever I've asked, and requested clarification or confirmation, because a) it was never addressed in the assignment's guidelines, b) it wasn't clear from his initial response, or c) it was not addressed clearly by Roldan, but instead answered in a round-about way.
I do have a problem with applying for an assignment without all of the pertinent, salient information necessary to be able to make an informed commitment, and when "assigned" I am made to feel obligated to accept the assignment. I mean, really, is the assignment for one night or two? Just super basic info, so, you know, I can make the necessary arrangements to actually complete the assignment. So, maybe, Adam, you can address this issue.
Not pointing out TrueGuest specifically, but that's how consulting work goes. Yes, yes, we're not consultants by definition, but we're providing our evaluating and field services to OUR clients as mystery shoppers to the mystery shopping providers. With that being said, as shoppers, we are to learn about how OUR clients (the MSC's) want things done, especially if you continue to take on work in the future with them. Many times, in my experiences, there are preferences and 'rules' I learn from project to project with a variety of MSC's. This doesn't apply to just mystery shopping, but in business, in general. This is especially true in my professional work as an engineering consultant in the Engineering, Procurement, Construction (EPC) world.
Even other MSC's have specified rules to me that were not spelled out in the guidelines such as what to do when an item is not available, whether or not they want us to ask for a receipt when one isn't automatically provided, etc. So clarifications I've received from TrueGuest that were not spelled out clearly in the original guidelines isn't a new or unique thing in the mystery shopping world.
Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
@Tarantado wrote:
@Professional Guest wrote:
I don't necessarily have an issue with Roldan. He's been very responsive, albeit with somewhat of a superior attitude, whenever I've asked, and requested clarification or confirmation, because a) it was never addressed in the assignment's guidelines, b) it wasn't clear from his initial response, or c) it was not addressed clearly by Roldan, but instead answered in a round-about way.
I do have a problem with applying for an assignment without all of the pertinent, salient information necessary to be able to make an informed commitment, and when "assigned" I am made to feel obligated to accept the assignment. I mean, really, is the assignment for one night or two? Just super basic info, so, you know, I can make the necessary arrangements to actually complete the assignment. So, maybe, Adam, you can address this issue.
Not pointing out TrueGuest specifically, but that's how consulting work goes. Yes, yes, we're not consultants by definition, but we're providing our evaluating and field services to OUR clients as mystery shoppers to the mystery shopping providers. With that being said, as shoppers, we are to learn about how OUR clients (the MSC's) want things done, especially if you continue to take on work in the future with them. Many times, in my experiences, there are preferences and 'rules' I learn from project to project with a variety of MSC's. This doesn't apply to just mystery shopping, but in business, in general. This is especially true in my professional work as an engineering consultant in the Engineering, Procurement, Construction (EPC) world.
Even other MSC's have specified rules to me that were not spelled out in the guidelines such as what to do when an item is not available, whether or not they want us to ask for a receipt when one isn't automatically provided, etc. So clarifications I've received from TrueGuest that were not spelled out clearly in the original guidelines isn't a new or unique thing in the mystery shopping world.
Agreed, Not a problem if the all of the assignment information is not in the guidelines. I'll contact the MSC and follow up.
BUT, . . .
Again, I do have a problem with applying for an assignment without all of the pertinent, salient information necessary to be able to make an informed commitment, and when "assigned" I am made to feel obligated to accept the assignment.
Super. Basic. Information.
How many days is the assignment? Who is the client? What is the property? How many outlets do I need to test, besides the usual Housekeeping/Valet/Bell/Guest Services/Engineering/PBX departments?
Yeah, no.
I don't understand this "made to feel obligated" business. Once you find out the details, if you choose not to take it just say no. Is it that hard?
There is one MSC, who I choose not to work for, who only gives you the city and type of eval. They require you to take the job first and then they'll give you the details. I've told the owner several times to go pound sand. That's a stupid way to run an MSC and I refuse to play his paranoia game but there have been plenty of times where I accept a job only to get the guidelines/details and ultimately refuse it. It's not my problem that they don't give enough information before expecting a commitment.
Edited 1 time(s). Last edit at 05/24/2018 04:55PM by Hoju.
There is one MSC, who I choose not to work for, who only gives you the city and type of eval. They require you to take the job first and then they'll give you the details. I've told the owner several times to go pound sand. That's a stupid way to run an MSC and I refuse to play his paranoia game but there have been plenty of times where I accept a job only to get the guidelines/details and ultimately refuse it. It's not my problem that they don't give enough information before expecting a commitment.
______________________________________________________________________
Seriously, nobody cares that you're offended.
Seriously, nobody cares that you're offended.
Edited 1 time(s). Last edit at 05/24/2018 04:55PM by Hoju.
@Professional Guest wrote:
Agreed, Not a problem if the all of the assignment information is not in the guidelines. I'll contact the MSC and follow up.
BUT, . . .
Again, I do have a problem with applying for an assignment without all of the pertinent, salient information necessary to be able to make an informed commitment, and when "assigned" I am made to feel obligated to accept the assignment.
Super. Basic. Information.
How many days is the assignment? Who is the client? What is the property? How many outlets do I need to test, besides the usual Housekeeping/Valet/Bell/Guest Services/Engineering/PBX departments?
Yeah, no.
Understood. With all my experiences with TrueGuest, I have never felt obliged to accept if my availability truly was not there. There were many occasions where I had to decline assignment requests as well due to availability issues and the feedback has always been positive and accepting. But again, this is based on MY experiences with the company. At the same time, my assignment requests have been detailed enough to include the number of days, property, etc. though.
Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
Hi Professional Guest,
I'm guessing that we assign overnights quite differently than others so maybe our methods are not clear. I don't want you to think that we are trying to hide the information you need to apply for an overnight. The method to our madness is outlined when you apply for an overnight. It looks like this:
"We have one or many overnight stays available in this area. Most of the audits are one night, some may be two nights. Please apply if you are available. Please list a few dates that you are available and your experience. We will try and match a hotel up with your availability. If we can find a match, you will receive an email with the details of the hotel and date range to choose from. We typically do not confirm the local overnight shops until the 25th of the prior month. Our experienced analysts who request and out of state overnight are typically approved right away if we have a match."
There is also a FAQ with some more information. If we select you, you will receive an email with all of the information (name of the hotel, date range, exact agenda, etc.). Once you receive that email, just respond and let us know if you would like the assignment or not. We generally only send emails directly to one person at a time, that is why we are looking for a quick response. We don't do mass emails. If we don't hear from you, you will usually get a phone call in case your spam filter ate the email.
Don't look at applying for an overnight on our ShopMetrics or GigSpot page as something we hold you to. We only use that to gather our applications and then send out the assignment request by email.
Our methods may not be the best, but we are very upfront with the details when we send out the assignment requests. Honestly, over 90 percent of our overnights are filled by our veteran shoppers and this method seems to work well for them.
I'm guessing that we assign overnights quite differently than others so maybe our methods are not clear. I don't want you to think that we are trying to hide the information you need to apply for an overnight. The method to our madness is outlined when you apply for an overnight. It looks like this:
"We have one or many overnight stays available in this area. Most of the audits are one night, some may be two nights. Please apply if you are available. Please list a few dates that you are available and your experience. We will try and match a hotel up with your availability. If we can find a match, you will receive an email with the details of the hotel and date range to choose from. We typically do not confirm the local overnight shops until the 25th of the prior month. Our experienced analysts who request and out of state overnight are typically approved right away if we have a match."
There is also a FAQ with some more information. If we select you, you will receive an email with all of the information (name of the hotel, date range, exact agenda, etc.). Once you receive that email, just respond and let us know if you would like the assignment or not. We generally only send emails directly to one person at a time, that is why we are looking for a quick response. We don't do mass emails. If we don't hear from you, you will usually get a phone call in case your spam filter ate the email.
Don't look at applying for an overnight on our ShopMetrics or GigSpot page as something we hold you to. We only use that to gather our applications and then send out the assignment request by email.
Our methods may not be the best, but we are very upfront with the details when we send out the assignment requests. Honestly, over 90 percent of our overnights are filled by our veteran shoppers and this method seems to work well for them.
@FiveDiamond wrote:
There is also a FAQ with some more information. If we select you, you will receive an email with all of the information (name of the hotel, date range, exact agenda, etc.). Once you receive that email, just respond and let us know if you would like the assignment or not. We generally only send emails directly to one person at a time, that is why we are looking for a quick response. We don't do mass emails. If we don't hear from you, you will usually get a phone call in case your spam filter ate the email.
@FiveDiamond This makes sense. It sounds like the methods changed from the past. Before, rather than applying, I just directly received emails with an assignment. Specific to my situation, however, since I didn't respond to an email (due to holiday travel), it escalated from getting a phone call (which I wasn't able to receive again due to travel) to being de-activated without any discussion.
There wasn't any space for discussion and there was no indication when joining the company that failure to respond to an email/phone call would lead to that.
It was upsetting on my end as it seemed to come out of left field since I had completed many shops successfully for you guys in the past for months.
Edited 1 time(s). Last edit at 05/24/2018 07:02PM by viviolay.
Thanks for responding, Adam. I appreciate it.
I understand, completely, that I am not obligated to accept the assignment, however, nonetheless, I am MADE TO FEEL obligated to do so. Perhaps it is my only my perception, however, it seems that quite a few others share this same perception.
I don't want to waste your time, and I certainly don't want to waste mine, so, if I knew that the assignment were for two days at a large property that caters to mostly conventioneers, with 8 F and B outlets to test, instead of the smaller property that caters to individual business travelers and couples looking for a romantic getaway with three F and B outlets to test - which is more my speed, then I can make an informed decision, and, then, your system wouldn't be inundated with requests that might possibly be declined when offered to an applicant.
I'm familiar with your method, and I'm happy to work within your parameters, and they work. Works well - okay, if you say so. I can only reply with my experience and perception.
I understand, completely, that I am not obligated to accept the assignment, however, nonetheless, I am MADE TO FEEL obligated to do so. Perhaps it is my only my perception, however, it seems that quite a few others share this same perception.
I don't want to waste your time, and I certainly don't want to waste mine, so, if I knew that the assignment were for two days at a large property that caters to mostly conventioneers, with 8 F and B outlets to test, instead of the smaller property that caters to individual business travelers and couples looking for a romantic getaway with three F and B outlets to test - which is more my speed, then I can make an informed decision, and, then, your system wouldn't be inundated with requests that might possibly be declined when offered to an applicant.
I'm familiar with your method, and I'm happy to work within your parameters, and they work. Works well - okay, if you say so. I can only reply with my experience and perception.
Roldan may be one of the most despised schedulers / contact people in this industry.
So many experienced “veteran” shoppers refuse to work with him.
Funny thing is is that I personally know of one of the “veteran shoppers” who was such a hot mess that he’s been completely banned from one the MSC’s that I work for. You can’t show up for an assignment looking like you’ve slept in your car for three days and smelling like you haven’t showered in a week ( that’s the feedback I got from the client after meeting with them after they encountered the “veteran shopper.”)
So many experienced “veteran” shoppers refuse to work with him.
Funny thing is is that I personally know of one of the “veteran shoppers” who was such a hot mess that he’s been completely banned from one the MSC’s that I work for. You can’t show up for an assignment looking like you’ve slept in your car for three days and smelling like you haven’t showered in a week ( that’s the feedback I got from the client after meeting with them after they encountered the “veteran shopper.”)
Viviolay,
I'm not sure what happened with that one. It sounds like it was quite a long time ago. Usually, we only ever tell shoppers to wait 6 months if we have had multiple communication problems. I'm not saying that was why you received that email because I do not know your name, but poor communication is what makes us very nervous. Even one night at one our hotels can easily cost a thousand dollars, we are very cautious with who we give them to. I always want to reduce as much risk as possible so we never have to reject a shop.
Either way, feel free to register with us and apply.
I'm not sure what happened with that one. It sounds like it was quite a long time ago. Usually, we only ever tell shoppers to wait 6 months if we have had multiple communication problems. I'm not saying that was why you received that email because I do not know your name, but poor communication is what makes us very nervous. Even one night at one our hotels can easily cost a thousand dollars, we are very cautious with who we give them to. I always want to reduce as much risk as possible so we never have to reject a shop.
Either way, feel free to register with us and apply.
Professional Guest,
We definitely are not trying to make you feel obligated to take an assignment. We would have to change it from Assignment Request to Assignment Demand.
Honestly, we never want a shopper to do an assignment they don't want to do. It's not fun for them and often results in a poor report.
If you get an assignment that is not something you are interested in, just reply back. We may be able to find a better match in the future. Or if you want the assignment but the timing won't work, we will often hold the assignment for you the next time we have it.
We definitely are not trying to make you feel obligated to take an assignment. We would have to change it from Assignment Request to Assignment Demand.
Honestly, we never want a shopper to do an assignment they don't want to do. It's not fun for them and often results in a poor report.
If you get an assignment that is not something you are interested in, just reply back. We may be able to find a better match in the future. Or if you want the assignment but the timing won't work, we will often hold the assignment for you the next time we have it.
It’s a bit disconcerting that Adam is clearly refusing to address the real issue here- the same issue that has come up in several other threads. You’re losing a lot of very very good evaluators due to the one person we are all forced to deal with.
______________________________________________________________________
Seriously, nobody cares that you're offended.
Seriously, nobody cares that you're offended.
Hi Hoju,
I am not refusing to address your concerns. We've addressed many of these things internally and will continue to do so. While we all have many shortcomings, overall we do a good job and the vast majority of shoppers who complete one assignment for us want to complete more. Of course, there is always room for improvement. I know that many of the most experienced shoppers are turned off by a lot of the things we do. Unfortunately, many of the things that shoppers hate are the things that our clients love.
I have discussed our assignment manager with at least one person who posts here and gladly welcome anyone to email me with useful feedback. It is a little hard to use this board because everyone is anonymous. Also, if I see something negative about us and click on that person's profile, I typically see 2000 more posts... almost all negative. I don't bother addressing those people. I won't be able to change their opinion.
You guys only see the few shoppers that are unhappy. I promise you that most are happy and enjoy partnering with us. Those shoppers will never post because they don't want others to take their shops.
I am not refusing to address your concerns. We've addressed many of these things internally and will continue to do so. While we all have many shortcomings, overall we do a good job and the vast majority of shoppers who complete one assignment for us want to complete more. Of course, there is always room for improvement. I know that many of the most experienced shoppers are turned off by a lot of the things we do. Unfortunately, many of the things that shoppers hate are the things that our clients love.
I have discussed our assignment manager with at least one person who posts here and gladly welcome anyone to email me with useful feedback. It is a little hard to use this board because everyone is anonymous. Also, if I see something negative about us and click on that person's profile, I typically see 2000 more posts... almost all negative. I don't bother addressing those people. I won't be able to change their opinion.
You guys only see the few shoppers that are unhappy. I promise you that most are happy and enjoy partnering with us. Those shoppers will never post because they don't want others to take their shops.
I don't have a dog in this hunt as the old saying goes. I think I've registered with TrueGuest but I've never applied for a shop and I most likely won't as they don't seem to have the type of assignments I'm interested in (luxury hotels don't excite me, nor do meals that are more events). But I will say that many politicians do not have as well developed of an ability to address something without addressing it as the previous post.
The way I see it, you have a bunch of shoppers who think Roldan is a jerkface. TrueGuest talks about some issues in this thread but doesn't address this one. He's called out on it. And then talks around it. Here's the thing. You are only going to actually address the issue with 1 of 3 responses:
1. I don't think Roldan is a jerface
2. I know Roldan is a jerkface and I don't care
3. There's a possibility Roldan is a jerkface but I don't know either way please give me an example
For the record, I'm going for #2, and I base that on the fact that you say that shoppers are never obligated to take a shop you also have not addressed the fact that several say they are made to FEEL like they're obligated. The two things are not the same. If it were my company, and 3 or 4 people made that remark, and I truly didn't want to them to feel that way, my response would not be "you are never required...." my response would be "please tell me what he did to make you feel this way so it can be corrected." My non-professional based only on responses in this thread opinion is that he gets the results you want and his methods are not a concern of yours.
But I could obviously be wrong.
The way I see it, you have a bunch of shoppers who think Roldan is a jerkface. TrueGuest talks about some issues in this thread but doesn't address this one. He's called out on it. And then talks around it. Here's the thing. You are only going to actually address the issue with 1 of 3 responses:
1. I don't think Roldan is a jerface
2. I know Roldan is a jerkface and I don't care
3. There's a possibility Roldan is a jerkface but I don't know either way please give me an example
For the record, I'm going for #2, and I base that on the fact that you say that shoppers are never obligated to take a shop you also have not addressed the fact that several say they are made to FEEL like they're obligated. The two things are not the same. If it were my company, and 3 or 4 people made that remark, and I truly didn't want to them to feel that way, my response would not be "you are never required...." my response would be "please tell me what he did to make you feel this way so it can be corrected." My non-professional based only on responses in this thread opinion is that he gets the results you want and his methods are not a concern of yours.
But I could obviously be wrong.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
Adam, I can tell you as someone who takes several high end hotel/resort evals each month, some of which have been yours, that you don’t have many shortcomings, you have one.
All of the other issues discussed are simply matters of policy. People adapt to them over time but I thihnk it’s been made clear that very few people here can’t be bothered to take the time to become comfortable with your methods and policies because they can’t get past working for Roldan.
This isn’t a witch hunt. It’s simply a group of like-minded (though not always) professionals who have all drawn the same conclusion on their own and over time realized that they were not alone.
You’re just excusing your employees behavior by saying “well, most people who aren’t you guys seem happy to work with him.”
If you’re good with his performance then that’s your business. If you’re having trouble filling jobs with qualified people as you have told me in the past that you are, then maybe it’s time to accept the fact that there is a common denominator in all of this.
Edited 4 time(s). Last edit at 05/27/2018 08:22PM by Hoju.
All of the other issues discussed are simply matters of policy. People adapt to them over time but I thihnk it’s been made clear that very few people here can’t be bothered to take the time to become comfortable with your methods and policies because they can’t get past working for Roldan.
This isn’t a witch hunt. It’s simply a group of like-minded (though not always) professionals who have all drawn the same conclusion on their own and over time realized that they were not alone.
You’re just excusing your employees behavior by saying “well, most people who aren’t you guys seem happy to work with him.”
If you’re good with his performance then that’s your business. If you’re having trouble filling jobs with qualified people as you have told me in the past that you are, then maybe it’s time to accept the fact that there is a common denominator in all of this.
______________________________________________________________________
Seriously, nobody cares that you're offended.
Seriously, nobody cares that you're offended.
Edited 4 time(s). Last edit at 05/27/2018 08:22PM by Hoju.
I conclude that Roldan is either part owner of this company or romantically involved with someone who is part owner. He may also have something on tape. Because it doesn't make sense to deal with someone with that personality unless you absolutely have too. I quit because of him.
That's what I have thought all along. (First sentence, not the second.)@AnonymousNYC wrote:
I conclude that Roldan is either part owner of this company or romantically involved with someone who is part owner. He may also have something on tape. Because it doesn't make sense to deal with someone with that personality unless you absolutely have too. I quit because of him.
I have always been a big supporter of trying a shop once, regardless of what the masses say about the shop, report or MSC. I have never worked for them because the horror stories were so intense.
"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
Probably adding fuel to the fire here, but I also stopped working with the company mainly because of my interactions with Roldan. I discussed all of this on a phone call with Adam years ago, so I don't think it's new information for him. My lesser reasons were the reporting system, which has changed, so it's essentially the staffing issue that keeps me from returning.
On top of the scheduling system being problematic, being hassled relentlessly immediately after check-out for a submission that is allowed a 24-hour window is unacceptable, and I can't see how that benefits the client in any way. If my submission is not there within 24-hours, then feel free to cancel the assignment and never use me again, but multiple emails followed up by phone calls when I didn't reply to the emails, on the same day that I check out of a hotel, is just unprofessional. It's my understanding from others who still work for the company still that this behavior has not changed.
@FiveDiamond Adam, I'm not going to ratt anyone out, but many of your existing evaluators tolerate the behavior because you have excellent assignments. They complain openly about dealing with Roldan to me in private conversation, however.
If you feel like your business is doing fine and you don't need more quality evaluators, then what we think of it doesn't matter. The hotel in question that I last evaluated for you has moved on to another MSC now, though, so I don't think that the clients were necessarily 100% satisfied with the results or process. I'm fine not working with your company as things stand right now, but would definitely be interested if there were staffing/policy changes. I don't think I'm alone in that opinion....
On top of the scheduling system being problematic, being hassled relentlessly immediately after check-out for a submission that is allowed a 24-hour window is unacceptable, and I can't see how that benefits the client in any way. If my submission is not there within 24-hours, then feel free to cancel the assignment and never use me again, but multiple emails followed up by phone calls when I didn't reply to the emails, on the same day that I check out of a hotel, is just unprofessional. It's my understanding from others who still work for the company still that this behavior has not changed.
@FiveDiamond Adam, I'm not going to ratt anyone out, but many of your existing evaluators tolerate the behavior because you have excellent assignments. They complain openly about dealing with Roldan to me in private conversation, however.
If you feel like your business is doing fine and you don't need more quality evaluators, then what we think of it doesn't matter. The hotel in question that I last evaluated for you has moved on to another MSC now, though, so I don't think that the clients were necessarily 100% satisfied with the results or process. I'm fine not working with your company as things stand right now, but would definitely be interested if there were staffing/policy changes. I don't think I'm alone in that opinion....
^^^^ all of this
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Seriously, nobody cares that you're offended.
Seriously, nobody cares that you're offended.
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