@Professional Guest wrote:
I don't necessarily have an issue with Roldan. He's been very responsive, albeit with somewhat of a superior attitude, whenever I've asked, and requested clarification or confirmation, because a) it was never addressed in the assignment's guidelines, b) it wasn't clear from his initial response, or c) it was not addressed clearly by Roldan, but instead answered in a round-about way.
I do have a problem with applying for an assignment without all of the pertinent, salient information necessary to be able to make an informed commitment, and when "assigned" I am made to feel obligated to accept the assignment. I mean, really, is the assignment for one night or two? Just super basic info, so, you know, I can make the necessary arrangements to actually complete the assignment. So, maybe, Adam, you can address this issue.
@Tarantado wrote:
@Professional Guest wrote:
I don't necessarily have an issue with Roldan. He's been very responsive, albeit with somewhat of a superior attitude, whenever I've asked, and requested clarification or confirmation, because a) it was never addressed in the assignment's guidelines, b) it wasn't clear from his initial response, or c) it was not addressed clearly by Roldan, but instead answered in a round-about way.
I do have a problem with applying for an assignment without all of the pertinent, salient information necessary to be able to make an informed commitment, and when "assigned" I am made to feel obligated to accept the assignment. I mean, really, is the assignment for one night or two? Just super basic info, so, you know, I can make the necessary arrangements to actually complete the assignment. So, maybe, Adam, you can address this issue.
Not pointing out TrueGuest specifically, but that's how consulting work goes. Yes, yes, we're not consultants by definition, but we're providing our evaluating and field services to OUR clients as mystery shoppers to the mystery shopping providers. With that being said, as shoppers, we are to learn about how OUR clients (the MSC's) want things done, especially if you continue to take on work in the future with them. Many times, in my experiences, there are preferences and 'rules' I learn from project to project with a variety of MSC's. This doesn't apply to just mystery shopping, but in business, in general. This is especially true in my professional work as an engineering consultant in the Engineering, Procurement, Construction (EPC) world.
Even other MSC's have specified rules to me that were not spelled out in the guidelines such as what to do when an item is not available, whether or not they want us to ask for a receipt when one isn't automatically provided, etc. So clarifications I've received from TrueGuest that were not spelled out clearly in the original guidelines isn't a new or unique thing in the mystery shopping world.
@Professional Guest wrote:
Agreed, Not a problem if the all of the assignment information is not in the guidelines. I'll contact the MSC and follow up.
BUT, . . .
Again, I do have a problem with applying for an assignment without all of the pertinent, salient information necessary to be able to make an informed commitment, and when "assigned" I am made to feel obligated to accept the assignment.
Super. Basic. Information.
How many days is the assignment? Who is the client? What is the property? How many outlets do I need to test, besides the usual Housekeeping/Valet/Bell/Guest Services/Engineering/PBX departments?
Yeah, no.
@FiveDiamond wrote:
There is also a FAQ with some more information. If we select you, you will receive an email with all of the information (name of the hotel, date range, exact agenda, etc.). Once you receive that email, just respond and let us know if you would like the assignment or not. We generally only send emails directly to one person at a time, that is why we are looking for a quick response. We don't do mass emails. If we don't hear from you, you will usually get a phone call in case your spam filter ate the email.
That's what I have thought all along. (First sentence, not the second.)@AnonymousNYC wrote:
I conclude that Roldan is either part owner of this company or romantically involved with someone who is part owner. He may also have something on tape. Because it doesn't make sense to deal with someone with that personality unless you absolutely have too. I quit because of him.