FYI for anyone doing shops for Summit Scheduling, has anything like this happened to you? I did a shop for them at a dealership and the next day I got an email from the manager saying "Dear X, Thank you for taking the time to come out to X yesterday. 'X Car Company' has advised me that you were a mystery shopper. I appreciate your feedback. As a matter of record, do you care to continue the conversation regarding the X vehicle?
Sincerely, X"
So I Fwd to my scheduler and they say: "Hmm, I would not reply because they don’t tell them who the shoppers are. He might just be trying to get you to admit it. Please do not reply. Sincerely, X"
I wrote back and said, "I have not replied, nor will I, as I'd never reveal I'm a MS."
Then i get a 2nd email from the manager two days after my shop: "Dear X, As I wrote you yesterday, thank you for the feedback from your visit. I spoke with X earlier, who complimented my staff and me for earning the score we earned. This was my first experience in having a mystery shopper since I assumed the duties of the sales manager. What I'd like to know now is this: would you be interested in trading in your X for the X vehicle? From both third-party sources and our own customers, the X has received a lot of praise. If you're interested, I'd appreciate the chance to continue working with you. If you're not interested, please let me know and I'll close out your record. Sincerely, X"
So I Fwd this latest email to my scheduler and say "I have to be honest and say that I would have preferred X Car Company did not share that I was a mystery shopper so quickly, but I also understand I have no say in the matter. I took great care to not use anyone's name in my survey, yet it has already been divulged to the dealer that I was a mystery shopper in 24 hours? Now I feel an obligation to respond to X, but what can I say that doesn't make me look bad? This is really frustrating."
Scheduler replies: "Email him and tell him you found another vehicle that better suits you, and thanks. I have already spoke to them about this and they do not give out names. This salesperson is, what I believe, trying to get you to admit you were a shopper. Feel free to block his email. Sincerely, X"
Then i get an email from an editor that says: "We apologize that your identity was revealed. We understand the position this has put you in. Sincerely, X Editor."
I won't be doing business with Summit Scheduling any longer. Thought I'd share as I would hate for anyone else to have to deal with this.