1. Forums
  2. Mystery Shopping Company Discussion

Ath ...."Crickets"

July 08, 2018 11:24PM
Can anyone here tell me why Ath chooses to delete applications for a particular shopper without ever informing them and yet, keeps that shopper in good standing/current?
Here's the situation: My son is a college graduate, bi-lingual, clean cut, and has done two shops for Ath about 11 months ago...everything went fine. He has been eligible to apply after the six month rotation period and has applied for at least one shop about every week or so. But every application gets deleted without a comment. He has phoned and written them regarding his status a NUMBER of times....no return calls or emails yet......
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

July 15, 2018 01:07AM
It's possible that the shops are going to more active shoppers. If they're the ones I'm thinking of, they are pretty lucrative. Perhaps he should do the smaller $10-15 shops and, that way, he has more consistency?
Reply
July 15, 2018 01:43AM
@winemaker wrote:

Can anyone here tell me why Ath chooses to delete applications for a particular shopper without ever informing them and yet, keeps that shopper in good standing/current?
Here's the situation: My son is a college graduate, bi-lingual, clean cut, and has done two shops for Ath about 11 months ago...everything went fine. He has been eligible to apply after the six month rotation period and has applied for at least one shop about every week or so. But every application gets deleted without a comment. He has phoned and written them regarding his status a NUMBER of times....no return calls or emails yet......

It's possible that the shop went fine from your son's perspective but that it did not go fine from the perspective of ath or the client.
Reply
July 15, 2018 02:09AM
Regardless of the MSC, it is impractical and unnecessary to provide individualized explanations to all shop applicants that did not get assigned a shop. OTOH, it is definitely feasible to send out mass SASSIE emails informing applicants that the shops they applied for have been assigned to someone else. I have no idea whether it costs an MSC extra to do that, though.

When a shopper expends the time and effort to call/email an MSC, it is only common courtesy and good business practice to respond (unless the shopper is being a nuisance or unprofessional).
Reply
July 19, 2018 05:42PM
Well, that mirrors my experience. Unprofessional is a kind way of putting it.
Reply
July 19, 2018 05:44PM
@SueGraftonFan wrote:

Regardless of the MSC, it is impractical and unnecessary to provide individualized explanations to all shop applicants that did not get assigned a shop. OTOH, it is definitely feasible to send out mass SASSIE emails informing applicants that the shops they applied for have been assigned to someone else. I have no idea whether it costs an MSC extra to do that, though.

When a shopper expends the time and effort to call/email an MSC, it is only common courtesy and good business practice to respond (unless the shopper is being a nuisance or unprofessional).

You are right about a case by case basis. We know that we may not be awarded the gig. But if it is a chronic case of never obtaining an assignment, then an explanation should be no problem.
Reply
Sorry, only registered users may post in this forum.

Click here to login