Hello,
I don't often run into issues but this time, I'd love to have some advice from the members of this forum.
I just completed a purchase online/return shop with Realitybasedreports. Very easy shop, I have done those many times in the past: you place an order online, take screenshots, return the product and track down the refund.
I purchase the required product using Paypal credit - since it was over $100, it allows me to keep the purchase interest free for 6 months in case there's a delay. The guidelines for the shop stated that any payment method was possible and said I would get a full refund.
Now, the issue started when the store sent me a gift card for the amount of the refund instead of a regular refund in Paypal. I reached out to the scheduler and she advised me to call the customer service of that store, which I did, through their online chat portal. And here's where things go weird: instead of refunding me via Paypal, like many other stores already did, the store is asking for my credit card information (number and expiration date) in order to process the refund. I do not want to give out by chat or by phone my credit card information, especially that I did not use a card to make the purchase. The scheduler (not with the MSC, it's an independent scheduler) said she would reach out to the account manager, I've also transferred a chat transcript so they can see my attempts to get a refund.
Besides the fact that I don't understand why the store would not want to refund me through my original form of payment, ie Paypal, does anyone have a contact email or phone where I could reach Realitybasedreports? I cannot find that information on their website.
Thanks!