optikdave -
It may be that your device is not syncing due to a connectivity concern or that the report form has a bug in it on the Ipsos end of things. Test to see if your mobile device is actually syncing through the app. Just add a few data points to the report, and save your work by exiting the report (but don't close the app). The spinning wheel should turn for a few seconds and then stop. Open the report up again and check to see if the data is there. If it is, then it is definitely syncing.
If it has, then enter the full report, perhaps syncing every few sections. If you have it fully completed and synced, but it still won't submit, then check the report through Shopmetrics on a desktop or laptop. Check there to see if you can submit, and if not, open the report to check to make sure it's complete. If it is, and if you still cannot submit, then notify Ipsos of the situation as it may well be a survey template programming error.
Servimer has found the MobiAudit app to be 100% reliable, but there could certainly be a first. All but one of the problems with our surveys have wound up being issues with a shopper's mobile device or wifi, and the other time it was a programming error on our part.
If it actually does wind up being a first-instance of a bug in the app, please let me and your fellow shoppers here know.
Serving as liaison between Servimer and the larger mystery shopping community. (Servimer.shopmetrics.com)