Oh dear! Yes, I know this shop; same thing happened to me. The guideines do not ask for the name and I did not ask for the name. The owner of MSC texted me after I submitted the shop and asked if I had the name of the associate. I told him that I did not. He told me that the shop will not be accepted and he adviced me to return the merchandise. After doing this for 15 years, you feel odd for having a shop rejected, especially because you did not get the name of the associate!
I was confused because I did not remember reading in the guidelines that I needed to get the name of the associate. I did not feel that I wanted or had time (and energy) to argue or proof the point. I just returned the merchandise.
Few months later, I re-did the shop and asked the associate for the name (awkward) and shop was accepted. Also, the second shop was scheduled by notorious scheduler Carri Coyle which made me very uneasy about the whole ordeal. The second shop was accepted and I was paid. I had to remind the company to pay me. I would not recommend this company and this scheduler.
You could call the store and flat out ask for the name of the associate. Weird situations call for weird actions. Good luck!
Edited to add that when I did the shop the second time, I did not see anywhere in the guidelines where the name of the associate was required or mentioned. This, I could not check for the first shop when it got rejected as I already submitted it. You are right. I hope your shop gets accepted *sigh*
Edited 1 time(s). Last edit at 09/18/2018 08:47PM by MikiNV.