@Dinzy wrote:
Are mystery shop companies able to deny shops? What are your thoughts?
I guess that I'd need to know which company (not which shop you did for them) is consistently emailing you back for details.
I have a couple that do that to me as well. Service Check and CSE will do that if there are 100 questions and 30 "no's'; they want narrative on every single "no". For example, I could write, "The server took the payment and never returned to the dining room. I exited without seeing her again." They'd email and ask me to clarify if I was acknowledged and wished good bye by the server when I left.
A Closer Look will do that if I get lazy and don't spend 8-10 sentences on describing a restroom that has no issues.
Things happen. I had a shop denied at Disneyland once when they claimed that they had no cast member named, "Mark," at the venue. True, since he was hanging out and appeared to be from another area, but whatever. It happens. I did 1000's of shops there for over a decade.
Summary: don't give up too soon.