@Niner wrote:
How much work are the Coyle hotel shops?
Again, that all depends. Didn't you complete a dining assignment for them recently? If so, then as Mickey B. stated above, typically 8 times the work of a dining assignment. For me, it would be 10x. Just think of it as at least 3 dining assignments, and then NUMEROUS additional narratives.
Yes, I have time to enjoy the property and its amenities, HOWEVER depending on the property, the length of stay and the client you can be working all day satisfying the survey requirements.
For instance (these all require a narrative):
Arrival - Security
Arrival - Valet
Arrival - Front Desk
Arrival - Bell
Arrival - Room Acclimation
Arrival - Room Inspection - Housekeeping and Engineering (capture approximately 10 images, more if you're in a suite, even more if you find defects)
Data Speed Test
Engineering Request
Housekeeping Request
Public Areas Inspection
F & B - Reservation
F & B - Bar
F & B - Host
F & B - Food
F & B - Dining Room
Turndown - Tests, Capturing Images - Before and After
PBX Wake Up Call Request
AND THIS IS JUST FOR THE DAY OF ARRIVAL
PBX Wake Up Call Receipt
Room Service - Call
Room Service - Receipt
Room Service - Capture Images (covers on, covers off)
Room Service - Tray Removal
Stayover Service (if multiple days booked) - Tests, Capturing Images - Before and After
Activity 1 - write about it
F & B Breakfast - Reservation
F & B Breakfast - Host
F & B Breakfast - Food
F & B Breakfast - Dining Room
Spa - Reservation
Spa - Arrival
Spa - Housekeeping/Engineering
Spa - Treatment(s)
Spa - Retail Purchase
Spa - Departure
F & B Lunch- Reservation
F & B Lunch - Host
F & B Lunch- Food
F & B Lunch - Dining Room
Interactions - Concierge/Bell/Front Desk (yes, all of them)
Public Areas Inspection
Pool - Housekeeping
Pool - Engineering
Pool - Interaction
Pool - Possible additional F & B
Bell - Departure
Front Desk Departure
Valet Departure
And that's it for a typical one-night stay for a resort/property that has numerous amenities that the client would like tested. There are additional things that you may be testing, such as transportation to (and from) the property, a guided tour, golf, etc.
More nights? Add F & B for dinner and another possible bar/lounge, turn down service and a PBX wake up call request and do it all again, without the Spa and Pool tests.
So, as you can see, you will be busy. Sometimes it seems like my guest and I are eating all day long. I write up an itinerary prior to departure for my assignments with multiple nights because there are so many outlets/services that need to be tested.
I would not count on very much free time on your first hotel assignment. That being said, most of the tests are quite enjoyable - What's that? You would like me to enjoy a drink and a meal at a beautiful dining outlet and keep the check to under $300.00? I can do that!
I find that I must work/write throughout my stay and still work hours and hours when I return, and put in quite a bit of time writing and planning before arrival. Now, throw traveling back home, from your international or domestic destination and you can see why it's necessary, at least for me, to write and work throughout my stay. That's me. I can not afford to have an assignment rejected, especially when room rates are typically over $500.00/night, typically much more - one stay for two nights came to a five figure folio. YMMV.
Hope this helps give you an idea of the scope of work required when completing assignments for Coyle. It's definitely not 8-hour days. It's 18+-hour days, devoted to diligently working to put out an objective, well-written, well-thought out and well-supported evaluation, with multiple narratives, accompanying images and supporting documentation that provides value and insight to the client(s), and then being available the next few days to answer/clarify any follow up questions the client and/or support team may have.
Here are two threads that you might find useful besides the thread that SteveSoCal started for Coyle:
[www.mysteryshopforum.com]
[www.mysteryshopforum.com]
**Edited to replace a period with a question mark.
Edited 2 time(s). Last edit at 10/27/2018 03:47AM by Professional Guest.