I have not had success with the Maritz CX app. The biggest complain I have is it doesn't sync with the website. If you start a shop on the app, it has to be completed on the app and vice versa. The problem with the app is if there is a missing answer, it's difficult to track. On the website, it's takes more steps to upload the photos and even though I upload the photos & validate I get emails that the pics were not attached. Also with the website I get emails saying the narratives were not attached but it passed validation. I write a long narrative, save and the narrative is erased. I have had to write the narratives in MSWord then copy & paste. Tech problems like the app crashing and having to redo the work several times it the biggest reason I don't do much for them but others on this forum love them.