It's now been one month tomorrow since I completed the shop. Still in edit phase. Sarah finally returned an e-mail and said it's part of the process and they will notify me once done. I leave for vacation and will be without internet/phone for over a week. If they have questions then, there is no way to get back to them. I don't even know what to do. Whenever I call, no one picks up. I e-mailed her again on the 7th, still no response so I e-mailed again today. I have never had this much trouble with a simple shop before, but I may be in your boat HonnyBrown. This has truly ruined my experience with them unfortunately.