Reply to the email with a picture attached and ask them to view the photo details. When pictures are uploaded in a report sometimes the details are no longer viewable or stripped away.
You can only do that if you saved the report or they let you access it again. Neither of which are likely at all.@SunnyDays2 wrote:
When I run the mouse over my photos, it shows everything, size, date and time taken. I can and would dispute what they are telling you about your photos .
@Carol R wrote:
It happened again. Invalid shops based on duplicate photos. But this time I am sure there are some shenanigans going on. Shop #1 was submitted before shop#2 was started. I sat in the car and finished it before I left the area. So there is no way I could attach images from shop#2 onto #1, and that's exactly what they are claiming. Plus they say I attached images from #1 into #2 as well. I am feeling cheated out two good shops worth $36, two hours and 60 miles.