@CANADAMOMMY wrote:
beware that is the warning one before you are banished
@fujikochan wrote:
@CANADAMOMMY wrote:
beware that is the warning one before you are banished
Banished for what? Honestly assessing the client?
I am tempted to stop doing Market Force shops for this client but, alas, I do have one scheduled for tomorrow with them.
When their food is good, it's really good.
@Susan L. wrote:
I had a similar issue with a fast food company--the one where servers wear skates. MF sent a nice email asking whether anything was wrong, and did I like rhe company's food. I answered truthfully. They removed me from that company's shops in that metro area, but I can still shop tbem elsewhere. I was disappointed because i really liked their food when prepared right. But I realized it was what the client wanted. I still shop for MF to this day.
@fujikochan wrote:
I received an email today from Market Force regarding previous shops I've made for one of their fast food clients. The claim is that I consistently "score low" for one location. In particular, I completed a shop with the client a few days ago where the quality of the food was entirely unacceptable according to any standard.
The text of the email seems to imply that I might have a bias against the client, either interpersonal or against the client as an entity, and that I am reporting "low" results because of this bias. The truth is, simply, that if this location serves fresh food cooked according to the established standard, they score well. Unfortunately, I do often end up with food that is not fresh, sometimes having stale/not-fresh components and an off-taste. As a result, this particular fast food chain is not popular in the area I live in and I rarely see other customers patronizing the location.
Have any of you dealt with this situation before? Were you able to successfully explain yourself?
@MrsChaney wrote:
Unfortunately, I've found with MF if you report to many problems at one specific place repeatedly they don't like it. They prefer the glowing reviews. I will report problems if they are only minor. Anything major, I don't. I do this for the money, not for fun. I know its dishonest and not the reason the client is paying for this, but if I'm completely honest about a place with a failed shop, the consequence usually comes down on me, not the place I shopped. It's not right and it's not fair. It is unusual for places to completely fail a shop, so I rarely have to be dishonest, but it happens.
@PaulinMI wrote:
@MrsChaney, you have just admitted publicly to falsifying your reports when you feel it is convenient. You may want to rethink the benefit of divulging your strategy here for all to see when there are many MSC owners and schedulers that frequent the forum. If I was one of them and knew you worked for me, you would be immediately deactivated.
@fujikochan wrote:
Have any of you dealt with this situation before? Were you able to successfully explain yourself?
@SoCalMama wrote:
Yes, I dealt with it with MF when they had a big burger chain (which has since stopped shops). They claimed that my DT time was wrong. Well, it was always (and still is) over 5 minutes to get through this DT. They wanted my car description. Sure, dark gray 528i. They must have checked. Never had another issue and did not get banned from that location either.
Just be prepared when you know that a particular client is going to fight it, or just skip that location and skip the hassle.
@SoCalMama wrote:
@PaulinMI wrote:
@MrsChaney, you have just admitted publicly to falsifying your reports when you feel it is convenient. You may want to rethink the benefit of divulging your strategy here for all to see when there are many MSC owners and schedulers that frequent the forum. If I was one of them and knew you worked for me, you would be immediately deactivated.
OMG Isn't she a piece of work[/quote
I could say the same of you.
@wwin wrote:
How do you remember what you were wearing a month ago? I can't remember what I wore yesterday unless it was something really uncomfortable.
@MrsChaney wrote:
@SoCalMama wrote:
@PaulinMI wrote:
@MrsChaney, you have just admitted publicly to falsifying your reports when you feel it is convenient. You may want to rethink the benefit of divulging your strategy here for all to see when there are many MSC owners and schedulers that frequent the forum. If I was one of them and knew you worked for me, you would be immediately deactivated.
OMG Isn't she a piece of work[/quote
I could say the same of you.
Nice job with the quotes. Tricky, isn't it?
Frankly, I don't need to lie. MF is pocket change. I do these in my spare time. I make less than $1500/year from them.