I am seething!
A mystery shopper for over ten years, I have successfully completed over 5,000 shops. Of those, probably more than 100 were for Measure Consumer Perspectives (the new Sassie site does not list previous shops). I did 4 video shops for the new company, HS Brands, on 5/31 and submitted the videos & reports on 6/1.
I patiently waited for my payment which I have always received around the 20th of the month after the shops were submitted. Several days late, I checked the website. I found an Announcement that said, "COMPENSATION USA Fees for services performed and reimbursment for allowable expenses will be distributed by PayPal on the 16th of the month following the month in which projects were properly completed and received according to project requirements."
Great!, I thought, that was supposed to be even a little earlier. So I contacted the company and asked when I would be receiving payment. I received a message from Payments@hsbrands, "Our standard payment terms are 60 days from the last day of the month the shop was done and you will typically get paid between 45 and 75 days from when you submit your completed report."
I emailed back and told them that is not what it says on the website and I sent a screen shot. I received the same reply. It seems no one is listening (or reading). BUT they did change the announcement regarding pay now on their site.
How can any MSP expect a shopper to wait 60 to 75 days to be paid. I don't think I am alone in "shopping" because I need money and I don't think it is at all fair or reasonable. I will not shop again for this company and urge other others who also can't wait to be paid to join me in boycotting this company.