Actually, not as many schedulers have left lately as you may think; they have just been rotated to different areas of assignment. (One of their best, Jess H, took a few months off to finish her schooling and is back! Great happiness about that.) Because I shops territories that have at least 5 different schedulers (DC, Central MD, Baltimore, Northern VA, Annapolis, all have different schedulers and are within 45 minutes of my home) within my easy shopping area, I have a front row seat to the "stirring" of schedulers among territories. If you mainly shop an area that has fewer shops and you do not cross scheduler "boundaries" frequently, you may be unaware that your "disappeared" former scheduler is now just assigned to a different territory. Also, I have met many of their schedulers at IMSC conferences so I know that they have been with ACL for quite some time. (At lest 15 were at the Atlanta conference for a special recognition of a retiring founder.)
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.