E-mail the scheduler. For one, she can probably reschedule the shop, and for two, she can tell you what to do about failing the certification (I think reset it for you to retake it).
There is a very tricky question in the certification. I URGE you to print out all the information and have it in front of you as you take the test. Like an "open book" exam.
(No, don't do the shop until you've passed the certification.)
Edited 1 time(s). Last edit at 01/02/2019 05:32AM by ceasesmith.