I emailed a question today to "ShopperSupport" at The Shadow Agency and no one responded. I was supposed to do an apartment Web-inquiry job today. The instructions said in two different places I was to take a screenshot of an email reply and save it as a Word document in the report. How would I do that? I know how to take screenshots and save the image as a JPEG or PNG file, but not Word. I emailed for guidance but received none. So now I am reaching out to other shoppers who might have completed a similar Internet job.