Has anyone done a TrueGuest shop lately?

I totally understand why he gets upset. The instructions are convoluted and contradictory. They need to hire editors just for that. Obviously, Roldan knows all of it in and out. It makes complete sense to him.

Shop instructions should be structured to maximize comprehension. Less wordy but more logical instructions with repeating concepts help you to get a feel for the right thing to do in addition to the mechanics of a shop.

It's nice that he gave you feedback on your reservation report instead of just making a passing, snide remark. We all have better and worse days. No doubt companies are reading these threads as well as us. If they take notes, that's great.

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That is the thing is that Roldan in my experience doesn’t tell what it is exactly you did “wrong” unlike some of the other companies where there is more transparency and a working relationship. It’s a waste of time to keep planning and applying and they won’t tell you specifically that you won’t get any assignments
It's my understanding that they have put a lot of shoppers on a 'do not use list' without an explanation, which seems unfair.

I can certainly see why they don't want to discuss it, as it probably wastes a lot of their time, but after a few shops when I told them to lose my phone number, Adam certainly was quick to call me and ask why. I think they should offer shoppers the same courtesy that they expect. I was even slightly as annoying to work with as them, I would prefer that someone tell me...

The basic issue as I understand it is that the majority of their shoppers don't enjoy being on property. They are just doing for the money, so they don't mind working the whole time they are there. Add to that the fact that the company has no trust in the evaluators being able to submit quality work on time and you end up with with a situation where they are micromanaging you...which makes makes it a 10-foot pole company for me.
Absolutely. All of what Steve just said.
I said the same thing to them after my second eval with them and Adam insisted (in the nicest possible way) that we talk. He really is a nice person, which makes it harder to understand why he'd hire someone like Roldan. I'm convinced that he's like his son-in-law or something.
Anyway, Adam told me that I was "one of their best" and he was surprised to see that I choose not to work for them. I explained that the 3 or 4 pages of "corrections" that Roldan sent to me made me feel like I was far from the best. He fluffed it off as "oh that's just his way."
Welp, his way is costing them some very good contractors.

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Seriously, nobody cares that you're offended.


Edited 1 time(s). Last edit at 03/09/2019 11:52PM by Hoju.
@Hoju wrote:

Absolutely. All of what Steve just said.
I said the same thing to them after my second eval with them and Adam insisted (in the nicest possible way) that we talk. He really is a nice person, which makes it harder to understand why he'd hire someone like Roldan. I'm convinced that he's like his son-in-law or something.
Anyway, Adam told me that I was "one of their best" and he was surprised to see that I choose not to work for them. I explained that the 3 or 4 pages of "corrections" that Roldan sent to me made me feel like I was far from the best. He fluffed it off as "oh that's just his way."
Welp, his way is costing them some very good contractors.


very interesting insight! Is Adam the owner or something? I have only dealt with Roldan. I WISH WISH WISH that he would just give me a quick reply on what I need to improve instead I am wasting time applying and then get no assignments. Well, I mean I get the ok assignments but not the ones I really want.
Adam owns the company.

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Seriously, nobody cares that you're offended.
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