Hi!
Several things strike me as odd here....
* Casinos tend to be open very late - 3-4AM. Many never close. The editor is correct to question whether or not the casino is, in fact, closed.
* As a general rule, we are expected to verify hours of operation before we make a visit. This saves us the trip if they are closed. After all, if you had made the drive and found the casino to, in fact, be closed, would you have been paid? It can't go both ways: If you have to make the drive to determine if a site is closed, you musts be paid. If you are expected to verify hours before the trip, don't expect to be paid if it is closed.
* I work full time a well, so there are times when a business's hours of operation make visits difficult for me. This often means that I don't take shops. I'm a little confused about your description, but it sounds like you were signed up to make visits to locations that closed before you got off work? When I contact a scheduler with an issue like that, we simply un-assign me. It should not have been an issue.
* No, the editor should never treat your poorly.
The folks in an MSC are people, just like us. Your scheduler is likely in charge of assigning shops nationwide and may have zero understanding of your local geography. It is up to the shopper to know his/her area and only take jobs that s/he can reach in order to do a shop.
Hard work builds character and homework is good for your soul.
Post removed as it breached the Forum guideline which states, "Do not reveal the clients of mystery shopping companies". Additionally, it is an ICA violation to name both the MSC and client. - Mod