Thanks for the replies! MarketApproach is a company I started over 16 years ago. We have been managing mystery shopping projects on behalf of Kantar TNS, Kantar Consulting and TNS since the beginning. We also helped create ClientSmart, a mystery shopping software platform that we use for our projects. Additionally, other great MSP's use ClientSmart as well for their software platform. We recently created an additional ClientSmart site for clients we are managing VIA MarketApproach. We work with many vacation ownership companies. You will find our shops on two different site: [
tns.clientsmart.com] AND [
marketapproach.clientsmart.com] so please register on both sites if you haven't already.
As for the vacation ownership shops, these shops are not assigned right away. There is a TON of work we do behind the scenes to get to the point we are ready to officially schedule the shop. These are not your average mystery shops. We ask shoppers to be patient as we get through the process. Our travel type shops are normally scheduled far in advance and shoppers typically have plenty of time to make any necessary arrangements. However, we understand if you're unable to wait until we get to the point where we can start assigning. Also, these tend to be very popular shops and we do give priority scheduling to shoppers who have worked with us in the past 16 years AND have excellent shopper ratings. We have been fortunate enough to work with some of you for over 16 years!
Shanon is one of the schedulers we bring on from time to time when our workload gets a little crazy. However, I would not bug her unless she is assigned as a scheduler for a particular project. My email is
kimberly@market-approach.com should you need anything specific. Also, feel free to post questions here which may be helpful to others in the forum.
Thanks and MarketApproach looks forward to working with many of you!
Kimberly
Kimberly Peterson
MarketApproach/ClientSmart