I had been paid for the December shops. But my January and February shops had not been paid. They should have been paid in March and April, respectively. And the scheduler is not responding to my emails.
I did two shops in Jan and both were paid in March. I have not done any since then. When did you send the note that has not yet been answered? I think there are two ways to contact them but it has been a while since I tried but look at the website and see if you can find a different email address or respond by replying to the email with the job assignment in it. I do not think I usually contact the company through the email for contact us on their site.
I did one last week, and another tomorrow...close by, healthy, great food and service + no waiting three months, and for one I get a very reasonable reimbursement as they have "happy hour" all day for lunch.
I did get bumped off for the month of May.
Edited 1 time(s). Last edit at 06/19/2019 06:51PM by Irene_L.A..
I'm missing January's payment and no one is answering me anywhere.. I've emailed using the message system when you login and to Katy, tried calling but kept getting voicemail. December's was paid and I have worked with them for at least 3 or 4 shops so far without issue until now.
Edited 1 time(s). Last edit at 05/03/2019 08:53PM by stephanie2e3.
We have had that problem, she had family problems, email her. I just did a job for her..I'm hoping that is the end of her problems, I know she lost a client here. She will answer emails, but it happened to another shopper.
PAID for January! 10 various emails, forms, messages, and calls later. I always gave time in between and had given up, sent one last one yesterday and it showed up today. No apologies or emails back, just money. I'll take it, but I sure wish I knew what was going on.
Edited 1 time(s). Last edit at 06/19/2019 03:06PM by stephanie2e3.
I do feel badly, have worked for Superior Customer Solutions since she took account over from NSS (one restaurant), I did twice a month for a couple years with no problem. Now I find out I was cut off for the entire month of May due to Demographics, fine, now I hear all this and seems to have trouble paying. Went on her site to find my old jobs sitting there and I went back and applied as the bonus was great, it was self-assigned to me, so tomorrow I'll do it and keep finger crossed.
Edited 1 time(s). Last edit at 06/19/2019 06:12PM by Irene_L.A..
I have never had any trouble contacting Katy through emails but I have known her through email for many years from before she took over some of the accounts of another company. Keep in mind this is a very small company run by one person. She does not have a large staff to answer various types of inquiries. This is not an excuse but I think there are times when those running small companies can get overwhelmed by personal issues and get backed up. And financial issues with one client can make a much bigger difference to their bottom line than when these issues turn up with larger companies with a larger client base. It is just a fact of doing business with the smaller mystery shop companies. For myself I prefer to work for smaller companies as the pros outweigh the cons of doing so for me. Irene mentioned she thought Katy had some personal issues lately. That may have been the problem. So far for me she has always come through but I am surprised that the OP had so much trouble even getting a response.
I work 80% with smaller "boutique" companies like Service Sense and DJC and never had trouble, ever. not paying on time over and over is not acceptable, taking on a client is being responsible for all aspects of job.
Timing weather or not you reach her, can be solved, check your messages daily and return a call. For those having this problem, it is frustrating. I know Sandy your on good terms with Katy as I had been. Hoping this is a wake up call as I like her and the one job I do. I have always been paid, but have members PM me with this same problem.
I really enjoy shopping for Superior Customer Solutions, but I always have to remind them that I'm due payment. I've never had an issue with getting a response from them until this month. I'm still owed from April.
Their ICA states, "Payment to Shopper shall be made via PayPal on or before the last day of the month following the month during which SCS receives Shopper's report." So April's recent payment was actually a tad late. I am concerned now, though, because I did much more work in May and the bonuses were crazy high. But we will see if pay is forthcoming.