I use
helpdesk@marketforce.com
Usually takes 24 hours for a response.
However, if the CPI requires you to call before driving to the location, and you failed to call, they will only pay the $3 fee.
I have to travel often for shops for Marketforce, and I learned the hard way that I MUST make that call! They are not recorded calls, but I make a note of the time I called and who I spoke with, and what they said.
The only times I've called, driven to the location and it was closed, was when I had reached a recorded message saying the location would be open. I then put in the report exactly what the recorded message said, took a photo of the front of the business showing it was closed during the time the message said it was open.
Good luck. Keep us posted.