Hello, long-time lurker and first-time poster. I've been shopping for BestMark-mostly phone shops due to my semi-rural location-for about the past six months. Other than my first two shops when I received minor coaching notes, but still got paid, my shops seem to get submitted to the client within 7 days time, and often less. I have never had a rejected survey, or received any coaching notes since those first two surveys.
I have a phone shop that I completed on February 2, and it has neither been submitted to the client, nor have I received any correspondence from BestMark. I completed six other phone shops *after* the Feb 2nd shop, and those have all been submitted to the clients without any deductions or follow-up from BestMark.
Should I be concerned? Do they normally take this long to process a shopper survey without any contact with the shopper? Should I be patient and wait it out, or should I reach out to someone at this point? Thanks for any feedback.