On March 15, I received the notice from NetPay to download my pay stub. I still have not received payment, but on my shopper's portal, it shows paid. I went back and checked the other two shops I did for them last year, and discovered I have not been paid for those either, but on the portal, both show as paid.
When I shopped for HS, I was new, and a hot mess. I had no system in place, and they weren't a company I worked with often. I admittedly dropped the ball. However, I have realized the mistake, and have been trying to correct it all day.
The person corresponding with me has blamed the lack of payment on the switch from PayPal to NetPay, but I never signed up for PayPal, so it should not have been an issue. She keeps telling me that I was paid on the 15th, and "no worries." I have since emailed NetPay directly, but have not heard back. I'm frustrated, trying to educate the clueless as to what's going on. She said she was going to forward the problem to payroll, but has not done so. I have requested I talk to a supervisor, but I have not heard back, as yet. I am beyond frustrated. Her simple assessment that, because it says you were paid, you have your money, equates to the time when my oldest was about 5 years old, and insisted I had to have money in the bank, because I still had checks!